Sales & Account Manager (ENG)

Berry Virtual Medvirtual Ai Virtual; Philippines; Remote; PHP 857,000 - 1,715,000; Full time

Benefits offered by this job

Permanent remote work setup

Competitive USD starting rate

Internet allowance

HMO Insurance

Retirement Fund

Paid US holidays

Paid Vacation and Sick Leaves

Job summary

Berry Virtual Medvirtual Ai Virtual is seeking a Sales & Account Manager to acquire new clients and manage existing accounts in the wellness/healthcare space. This role involves handling inbound and outbound calls, setting appointments, following up with leads, and driving salon revenue while working remotely with a distributed team.

Ideal candidates will have exceptional English, a polished phone presence, proven sales and lead-conversion experience, and strong CRM skills including Zenoti.

Qualifications

• Proven sales experience with measurable KPIs.
• Experience setting appointments and converting leads.
• Skilled in handling inbound and outbound calls.
• Strong closing abilities and proactive approach.
• Excellent spoken and written English with neutral accent.
• Ability to work independently with minimal supervision.
• CRM experience including Zenoti.

Responsibilities

• Answer inbound calls and convert inquiries into appointments.
• Make outbound calls to leads, past clients and prospective clients.
• Follow up aggressively and professionally with leads who have not booked.
• Respond to SMS, email and online inquiries.
• Rebook existing clients.
• Reactivate inactive/lost clients.
• Follow up on marketing campaigns and promotions.
• Sell salon services and promotions.
• Manage leads through the sales pipeline; maintain accurate follow-up notes and client information.
• Help remotely manage front-desk communications.
• Increase booked appointments and salon revenue.

Skills

Sales experience

Appointment setting

Lead conversion

Inbound & outbound calls

Customer service

CRM experience

KPI driven

Independent worker

Tools

Zenoti

Job description

The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the wellness or healthcare space, exceptional communication skills, and a passion for delivering client success.

Responsibilities

• Answer inbound calls and convert inquiries into appointments
• Make outbound calls to leads, past clients and prospective clients
• Follow up aggressively and professionally with leads who have not booked
• Respond to SMS, email and online inquiries
• Rebook existing clients
• Reactivate inactive/lost clients
• Follow up on marketing campaigns and promotions
• Sell salon services and promotions
• Manage leads through the sales pipelineMaintain accurate follow-up notes and client information
• Help remotely manage front-desk communications
• Increase booked appointments and salon revenue

Requirements

• Exceptional spoken and written English
• Neutral or very minimal accent
• Polished, professional phone presence
• Proven sales experience
• Proven appointment-setting and lead-conversion experience
• Experience handling inbound and outbound calls
• Experience following up and nurturing leads
• Comfortable making outbound sales calls
• Strong closing ability
• Highly proactive and accountable
• Able to work independently without constantly waiting for instructions
• Customer service experience
• CRM experience
• Experience working toward measurable sales and conversion KPIs

System and Work Setup Requirements

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
• Need to learn and work within Zenoti and any additional CRM/communications systems we implement.

Benefits

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO Insurance
• Retirement Fund
• Paid US holidays
• Paid Vacation and Sick Leaves