Sales Account Manager

Astoria Group; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Astoria Hotels and Resorts in Metro Manila is seeking a dynamic Sales professional to drive new business, manage corporate accounts, and negotiate hotel rate contracts. You will coordinate with Events, Front Office, and Finance to ensure seamless execution of bookings and events.

The role requires 2–4 years in hotel sales, strong English and Filipino communication, and willingness to travel for local client meetings and events.

Qualifications

• Bachelor’s degree in Hospitality Management or related fields.
• 2–4 years of proven sales experience in a 3- to 5-star hotel or corporate travel sector.
• Proficiency in Hotel PMS / Sales software (Opera Cloud, Delphi, Salesforce, MS Office).
• Existing portfolio of corporate clients or travel organizers is advantageous.
• Excellent verbal and written English and Filipino communication skills.

Responsibilities

• Proactively identify, prospect, and solicit new business leads across targeted segments.
• Conduct sales calls, client visits, tele-prospecting, and digital presentations.
• Organize site inspections and personalized hotel tours for prospective bookers.
• Manage corporate key accounts and negotiate LCAs, event contracts, and long-stay packages.
• Coordinate with Events, Front Office, and Culinary teams; oversee event handover and VIP requests.
• Monitor bookings, performance against contract terms, and revenue targets.
• Attend networking events and industry expos to expand the hotel network.

Skills

English proficiency

Filipino proficiency

Communication

Negotiation

Presentation

Interpersonal skills

Networking

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Opera Cloud

Delphi

Salesforce

MS Office Suite

Job description

• Proactively identify, prospect, and solicit new business leads across targeted market segments (e.g., Corporate accounts, BPO companies, Government agencies, NGO/EMBASSY accounts, Travel Agencies, or Wedding/Social event planners).
• Conduct sales calls, off-site client visits, tele-prospecting, and digital presentations to introduce hotel facilities, room categories, function spaces, and service packages.
• Organize and conduct professional Site Inspections and personalized hotel tours for prospective bookers, organizers, and corporate administrative heads.

2. Account Management & Relationship Building

• Manage a portfolio of assigned corporate key accounts, building long-term relationships with key decision-makers (Human Resources heads, Procurement officers, Executive Assistants, and Event Planners).
• Negotiate volume-based corporate room rates, local company agreements (LCAs), event contracts, and long-stay packages in alignment with the hotel's revenue management strategy.
• Conduct regular account reviews to track booking performance against contracted room-night guarantees and yield targets.

3. Event Bidding, Contracting & Revenue Target Execution

• Prepare custom sales proposals, official quotations, bids, and contracts using standardized hotel rate structures and policies.
• Work closely with the Revenue Management and Reservations teams to optimize room pricing, yield strategies, black-out dates, and minimum stay restrictions.
• Exceed monthly, quarterly, and annual sales targets for room nights, average daily rate (ADR), revenue per available room (RevPAR), and banquet food & beverage sales.

4. Inter-Departmental Coordination & Event Handover

• Liaise with the Events / Banquet Service, Front Office, and Culinary teams to hand over confirmed event details via formal Event Orders (EOs) or Function Sheets.
• Oversee key client arrivals, major corporate group check-ins, or high-profile events to ensure all contract terms and special VIP requests are flawlessly executed.
• Assist the Finance / Credit & Collection department in following up on outstanding client accounts, billing statements, and credit line approvals.
• Monitor competitor activities, pricing trends, expansion plans, and promotional offerings within the local Philippine hospitality market (e.g., Metro Manila, Cebu, Boracay, Clark).
• Attend industry networking events, corporate expos, travel fairs (e.g., PTAA Travel Tour Expo, PHITEX), and business association meetings to expand the hotel's network.
• Maintain accurate records of client interactions, bookings, pipelines, and revenue reports in the hotel's CRM / PMS systems (e.g., Opera, Salesforce, Delphi, Amadeus).

Position Requirements in the Philippines:

1. Education

• Bachelor’s degree in Hospitality Management (BSHM), Tourism, Marketing, Business Administration, Mass Communication, or related fields.

2. Work Experience

• 2–4 years of proven sales experience in a 3- to 5-star hotel, resort, convention center, or corporate travel sector. Prior experience managing corporate accounts or MICE segments is highly preferred.

3. System Knowledge

• Proficiency in Hotel PMS / Sales software (e.g., Opera Cloud, Delphi, Salesforce, MS Office Suite).

4. Network & Contacts

• Existing portfolio of corporate clients, travel agencies, event organizers, or government bookers in the Philippines is a major hiring advantage.

5. Communication Skills

• Excellent verbal and written English and Filipino presentation, negotiation, and interpersonal communication skills.

5. Flexibility

• Willingness to travel locally for client meetings, participate in evening networking events, and work during major weekend event setups when required.

About Astoria Hotels and Resorts

Astoria Hotels and Resorts is a proudly Filipino hospitality group known for its distinctblend of contemporary design, thoughtful service, and memorable guest experiences. Fromcity stays in the heart of the metro to serene escapes in the country’s most sought-afterdestinations, every Astoria property is crafted to feel both inspiring and familiar.

Our portfolio spans key locations in Metro Manila, Boracay, and Palawan, each offeringunique spaces for leisure, business, and celebrations. We invest in modern facilities,innovative dining concepts, and curated amenities so that every stay and every eventreflects the quality and warmth that define the Astoria brand.

At the core of Astoria are our people. We believe that genuine hospitality begins witha team that is empowered, collaborative, and committed to growth. By joining AstoriaHotels and Resorts, you become part of a dynamic organization that values professionalism,creativity, and the shared goal of delivering exceptional experiences to our guests everysingle day.