Cashier

Astoria Group; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Astoria Hotels and Resorts is seeking a cashier at its Manila outlets to handle guest transactions, answer queries, and support the floor team. The role requires fluency in English and Tagalog, familiarity with POS systems, and a focus on accurate cash handling and customer satisfaction.

The successful candidate will assist guests with menu details, upsell add-ons, and ensure smooth payment processing across multiple formats.

Qualifications

• Education: High school graduate or equivalent.
• 6 months to 1 year cashiering experience in QSR, food court, retail or hospitality preferred.
• Proficiency with POS software, card terminals and digital payment devices.

Responsibilities

• Take customer orders accurately using the central POS system.
• Process payments by cash, cards, e-wallets, and QR payments.
• Issue call-out buzzers, receipts, or slips for kitchen pickup.
• Do daily cash float counts and reconcile end-of-day drawer.
• Track discounts (Senior Citizen, PWD, promos) as required by local rules.
• Assist guests with menu queries and dietary needs.
• Upsell drinks, sides, or stall combos to guests.
• Maintain cashier counter cleanliness and stock supplies.

Skills

Customer service

Upselling

Cash handling

English/Tagalog fluency

Attention to detail

Education

High school diploma or equivalent

Tools

POS software

Card terminals

Digital payment devices

Job description

• Accurately take customer orders using the central POS system for single or multiple food hall stalls
• Process payments across all standard formats: Cash, Credit/Debit cards, e-wallets (GCash, Maya), and QR Ph.
• Issue order call-out buzzers, token receipts, or order slips for kitchen pickup.
• Perform daily cash float count at start-of-shift and execute end-of-day drawer reconciliation/balancing.
• Ensure precise tracking of discounts (Senior Citizen, PWD, promotional vouchers) in compliance with local regulations.

Guest Service & Menu Knowledge

• Assist guests with queries regarding food stall offerings, ingredient lists, house specials, and dietary restrictions.
• Suggest drink add-ons, side dishes, or stall combinations to drive upselling.
• Resolve minor cashiering or order adjustments quickly; escape customer issues to shift supervisors when necessary

Station Maintenance & Support

• Maintain cleanliness, sanitation, and organization at the cashier counter and billing area.
• Restock counter essentials (receipt paper, napkins, cutlery, takeout packaging).
• Coordinate basic order status updates with kitchen runners and floor staff during peak hours.

Qualifications & Requirements

• Education: High school graduate, Senior High School (K-12) graduate, or Vocational Certificate in Hospitality/F&B.
• Experience: 6 months to 1 year of cashiering experience in quick-service restaurants (QSR), food courts, retail, or hospitality is preferred.
• Tech Skills: Proficiency in operating POS software, card terminals, and digital payment devices.
• Language: Conversational fluency in Tagalog and English (Taglish) to assist local and foreign guests.
• Math & Accuracy: Conversational fluency in Tagalog and English (Taglish) to assist local and foreign guests.
• Physical Fitness: Conversational fluency in Tagalog and English (Taglish) to assist local and foreign guests.

About Astoria Hotels and Resorts

Astoria Hotels and Resorts is a proudly Filipino hospitality group known for its distinctblend of contemporary design, thoughtful service, and memorable guest experiences. Fromcity stays in the heart of the metro to serene escapes in the country’s most sought-afterdestinations, every Astoria property is crafted to feel both inspiring and familiar.

Our portfolio spans key locations in Metro Manila, Boracay, and Palawan, each offeringunique spaces for leisure, business, and celebrations. We invest in modern facilities,innovative dining concepts, and curated amenities so that every stay and every eventreflects the quality and warmth that define the Astoria brand.

At the core of Astoria are our people. We believe that genuine hospitality begins witha team that is empowered, collaborative, and committed to growth. By joining AstoriaHotels and Resorts, you become part of a dynamic organization that values professionalism,creativity, and the shared goal of delivering exceptional experiences to our guests everysingle day.