Sale Support Specialist

DiEn-Streamlined Offshoring Solutions

Magalang

Remote

PHP 279,000 - 391,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary

HMO coverage + 1 dependent

Annual raise after review

Equipment provided

Day shift

Weekends off

20 days annual leave

Work-life balance

Job summary

DiEn-Streamlined Offshoring Solutions in the Philippines is seeking a Sales Support Specialist to provide day-to-day administrative and operational support to the Account Management and Business Development teams. You will process quotes and orders in Odoo, assist with customer inquiries, and help keep sales activities running smoothly.

The role requires strong English communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

Experience in sales support or sales administration.
Strong written and verbal English communication; fluency desirable.
Professional phone manner when interacting with customers and suppliers.
Detail-oriented with pricing, quotes and orders.
Able to manage competing priorities and work independently.
CRM experience preferred; training provided.
Good working knowledge of MS 365 apps.

Responsibilities

Prepare, process, and follow up on quotes and sales orders in Odoo.
Verify pricing, stock availability, product information, freight and customer details.
Monitor outstanding quotes and orders; provide timely updates to Sales Reps.
Document information in Odoo and other required systems.
Assist Account Managers and BDEs with inquiries and sales administration.
Provide order history and product availability to support conversations.
Manage and prioritize email inboxes; allocate requests accordingly.
Respond to calls via Microsoft Teams within service levels.
Coordinate with Customer Success, Operations, Warehouse and others to resolve issues.
Elevate urgent issues to appropriate Account Manager or department.
Communicate delays and seek help when needed.
Maintain regular communication via Teams and email; complete daily debrief.

Skills

Sales support

Customer service

Communication skills

Attention to detail

Time management

Tools

HubSpot

Odoo

Microsoft Teams

Microsoft 365

Outlook

Excel

Job description

Position Title: Sales Support Specialist
Location: Fully Remote
Employment Type: Full-Time
Department: Customer Success
Reports To: Customer Success Team Leader
Industry: E-commerce and Supply of Safety Tools and Equipment

Position Summary

The Sales Support Specialist provides day-to-day administrative and operational support to the Account Management and Business Development teams. The role ensures that quotes, orders, and customer enquiries are processed accurately, efficiently, and without unnecessary delays.

This position involves managing a high volume of correspondence and working closely with customers, suppliers, and Sales Representatives. The successful candidate must have strong attention to detail, excellent communication skills, and the ability to confidently manage multiple priorities in a fast-paced environment.

Key ResponsibilitiesQuote & Order Management

Prepare, process, and follow up on customer quotes and sales orders in Odoo, in accordance with company guidelines, approved pricing structures, and required timeframes.
Verify pricing, stock availability, product information, freight requirements, and customer details before processing orders.
Monitor outstanding quotes and orders and provide timely updates to Sales Representatives and customers.
Ensure all relevant information is accurately documented in Odoo and other required systems.

Sales Team Support

Assist Account Managers and Business Development Executives (BDEs) with customer enquiries, pricing requests, order updates, sales opportunity follow-ups, and general sales administration.
Provide customer information, order history, and product availability to support customer conversations.
Manage and prioritise email inboxes, ensuring requests are actioned or appropriately allocated.
Respond to calls and requests from the Sales team via Microsoft Teams within agreed service levels.

Customer & Supplier Communication

Act as a key point of contact for customers regarding quotes, orders, and product status, where appropriate.
Make outbound calls to suppliers to obtain information, provide updates, and follow up on outstanding matters.
Contact suppliers to confirm stock availability, pricing, lead times, product information, and order details.

Coordination & Escalation

Coordinate with Customer Success, Operations, Warehouse, Signage, and other departments to resolve order-related issues and keep orders moving.
Identify and elevate urgent issues, delays, complaints, complex matters, or potential opportunities to the appropriate Account Manager, BDE, or department.
Proactively communicate when tasks are delayed or require assistance from another department.

Remote Work

Maintain regular communication with Sales and internal teams through Microsoft Teams, email, and other company systems.
Complete a daily end-of-shift debrief outlining completed tasks, outstanding priorities, and items requiring follow-up.

Requirements & Skills

Previous experience in sales support, sales administration, customer service, or a similar role.
Strong written and verbal English communication skills. Fluency in English is highly desirable.
Confident and professional phone manner when communicating with customers and suppliers.
Strong attention to detail, particularly when handling pricing, quotes, orders, and customer information.
Strong organisational and time-management skills, with the ability to manage competing priorities and work independently without constant supervision.
CRM experience is preferred. Experience with HubSpot and/or Odoo is highly regarded but not essential, as training can be provided.
Good working knowledge of Microsoft 365, including Outlook, Excel, and Teams.

WHAT WE OFFER