Safety and Security/ Customer Relations Services Representative - SM City San Mateo

SM Supermalls; San Mateo; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM City San Mateo in Rizal, Philippines invites applications for a Safety and Security/ Customer Relations Services Representative. You will execute the mall's security program and maintain a safe environment for customers, employees and tenants.

This 0-2 year probationary role requires vigilance, collaboration with mall operations, and adherence to company policies and government security regulations to ensure smooth operations and excellent customer service.

Responsibilities

• Implement security programs to maintain a safe and orderly mall environment.
• Conduct regular inspections and coordinate with mall operations on issues.
• Monitor compliance and document attendance, incidents, and policy violations.
• Investigate and report security incidents with proper record management.

Job description

Safety and Security/ Customer Relations Services Representative - SM City San Mateo SM City San Mateo, San Mateo, Rizal, Philippines 0 - 2 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Position description: To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.

Primary Responsibilities:

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.
• Basic in Vendor Management, System Operational Management, Safety & Security Management, Risk Mitigation, Quantitative Analysis, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Contract Management, Complaint Management, Communication, Change Management
• ME in Results Oriented, Purpose Driven, Mindful ("Malasakit"), Innovative, Exceptional

Job Snapshot

Updated Date

23-07-2026

Job ID

Jobs_3812

Hierarchy

SMMA

Location

Location SM City San Mateo, San Mateo, Rizal, Philippines

Experience

0 - 2 Years

Employment Type

Employee Sub Type

Full time

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SM Supermalls is one of Southeast Asia's largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region'slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.