Mall Safety & Security Customer Experience Specialist

SM Supermalls; San Mateo; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM City San Mateo in Rizal, Philippines invites applications for a Safety and Security/ Customer Relations Services Representative. You will execute the mall's security program and maintain a safe environment for customers, employees and tenants.

This 0-2 year probationary role requires vigilance, collaboration with mall operations, and adherence to company policies and government security regulations to ensure smooth operations and excellent customer service.

Responsibilities

• Implement security programs to maintain a safe and orderly mall environment.
• Conduct regular inspections and coordinate with mall operations on issues.
• Monitor compliance and document attendance, incidents, and policy violations.
• Investigate and report security incidents with proper record management.

Job description

SM City San Mateo in Rizal, Philippines invites applications for a Safety and Security/ Customer Relations Services Representative. You will execute the mall's security program and maintain a safe environment for customers, employees and tenants.

This 0-2 year probationary role requires vigilance, collaboration with mall operations, and adherence to company policies and government security regulations to ensure smooth operations and excellent customer service.