Travel Support Specialist

Booth and Partners; Makati; Remote; AUD 60,000 - 80,000; Full time

Job summary

Pay Later Travel is an Australian-based fintech leader delivering flexible travel payments. As a Support Specialist, you’ll assist customers through their booking journey using Sabre GDS and CRM tools to ensure accurate, timely, and empathetic support across channels.

You may handle ticketing, rebookings, refunds, and schedule changes, working remotely with a focus on delivering high-quality service and customer confidence.

Qualifications

• Sabre proficiency enabling independent ticketing, changes, and fare-rule compliance.
• Clear communication skills for customer-facing support via phone and chat.
• Adaptability and comfort with digital tools in a fast-paced remote environment.
• Ownership mindset with urgency and commitment to high-quality work.

Responsibilities

• Deliver accurate, timely, and friendly support to resolve customer needs.
• Escalate issues when needed and share observations to improve the customer experience.
• Collaborate with peers and leaders to foster a supportive, Team-first culture.
• Understand how your role contributes to team objectives and maintain ownership of results.

Skills

Sabre Proficiency

Strong Communicator

Adaptable & Digital-First

Accountable & Driven

Tools

Sabre GDS

Job description

Makati, Australia | Posted on 10/22/2026

• State/Province National Capital Region (Manila)
• Country Australia

Job Description

About Pay Later Travel

At Pay Later Travel, we’re on a mission to make travel more accessible and stress-free. As an Australian-based fintech leader, we empower customers with flexible travel payment solutions. Our team plays a critical role in delivering seamless experiences for travelers around the world.

Why Join Us

Innovative Growth: Be part of a high-growth, innovative company that’s changing how people travel.

Impactful Work: Contribute to exceptional customer journeys through smart, human support.

Great Culture: Thrive in a culture that values ownership, teamwork, and continuous improvement.

Global Flexibility: Enjoy flexibility, meaningful work, and global career opportunities.

Role Overview

As a Support Specialist, you’ll be responsible for supporting customers throughout their booking journey. You will work within a specific area of our travel operations, such as ticketing, rebookings, refunds, schedule changes, or frontline support, based on business needs and your skillset.

You may be working on inbound channels like phone and live chat, or focused on administrative and back-office tasks. Either way, engaging with customers through written and verbal communication is a key part of your role and may evolve over time. Across all areas, your goal is the same: to deliver accurate, timely, and empathetic support that helps customers travel with confidence.

You’ll communicate through phone, chat, and written channels, and use tools like Sabre GDS and CRM platforms to ensure smooth resolution and a high-quality experience.

Key Responsibilities

Be Customer Obsessed

Deliver accurate, timely, and friendly support that builds trust and resolves customer needs effectively.

Escalate issues when needed and share observations that could improve the customer experience.

Be a Team Player

Work constructively with peers and leaders, contributing to a supportive and collaborative team culture.

Communicate clearly, respond to feedback, and uphold PLT’s values in how you work with others.

Have Clear Goals

Understand how your role contributes to team objectives and deliver consistently on your responsibilities.

Track your own performance, seek clarity when needed, and take ownership of your results.

Identify Problems and Don’t Tolerate Them

Flag issues in your workflow and take reasonable steps to resolve them or seek support.

Share ideas to improve how things work and contribute to a culture of problem-solving.

Use available data to prioritise tasks and make informed decisions in your daily work.

Embrace feedback, try new approaches, and look for ways to improve your impact over time.

Who You Are

Sabre Proficiency: You have full proficiency in Sabre and can independently manage ticketing, changes, and compliance with fare rules.

Strong Communicator: You’re a clear communicator who provides empathetic, customer-focused support via phone and written channels.

Adaptable & Digital-First: You’re adaptable, solutions-oriented, and comfortable using digital tools in a fast-paced, remote work environment.

Accountable & Driven: You take ownership, act with urgency, and are committed to delivering a high standard of work every day.