SaaS Support Specialist — 24/7 Tech Help

Auctane

Manila

On-site

PHP 335,000 - 614,000

Full time

7 days ago

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Benefits offered by this job

Health & Wellness benefits

Meal and clothing allowance (up to 3,0

Job summary

Auctane, a global provider of mailing and shipping software, seeks a Support Specialist in Manila to deliver world-class customer service and technical support. You will help customers install and configure our software and troubleshoot issues across voice, chat, and email.

Strong communication and a customer-first attitude are essential, with flexibility to cover Manila overnight for U.S. daytime customers. Become an expert in Auctane products and contribute to KPI targets.

Qualifications

High School diploma or equivalent; technical certifications or a degree is a plus.
Minimum of 1 year of experience in a customer service role.
Experience in a technical support environment is a plus; experience with B2B or SaaS software preferred.

Responsibilities

Delivers world-class customer service and technical support to Auctane customers.
Assist customers with account issues, online store orders, and inquiries across USPS/UPS/FedEx/DHL and related topics.
Troubleshoots and diagnoses malfunctions to resolve issues with shipping software.
Handle interactions across Voice, Messaging and Email for technical support.
Keep product knowledge up-to-date and communicate feedback to team and leadership.