Technical Support Specialist - Customer Care & Remote Help

AireSpring; Manila; On-site; PHP 446,000 - 536,000; Full time

Job summary

AireSpring is looking for a Customer Service Technical Support specialist in Manila to be the first point of contact for customers seeking technical assistance. You will handle inbound inquiries, create and manage support tickets, perform basic troubleshooting, and update customers on service status.

You will use aireMonitor and troubleshoot connectivity issues with TCP/IP concepts. Ideal candidates have 1 year of related experience, strong English communication, and the ability to follow

Qualifications

• Minimum 1 year of customer service or technical support experience.
• Strong verbal and written English communication.
• Basic understanding of TCP/IP and WAN/LAN concepts.
• Ability to follow documented procedures and escalation processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Handle inbound customer inquiries and create support tickets.
• Perform basic troubleshooting and network checks.
• Communicate status and next steps to customers.
• Escalate complex issues to higher tiers as needed.
• Maintain accurate records of interactions and SLAs.
• Collaborate with internal teams to resolve issues.

Skills

Customer service

Technical support

Networking basics

English communication

Ticketing systems

Education

Associate's or Bachelor's degree in IT/CS

Tools

Salesforce Service Cloud

SolarWinds

MS Office

Job description

AireSpring is looking for a Customer Service Technical Support specialist in Manila to be the first point of contact for customers seeking technical assistance. You will handle inbound inquiries, create and manage support tickets, perform basic troubleshooting, and update customers on service status.

You will use aireMonitor and troubleshoot connectivity issues with TCP/IP concepts. Ideal candidates have 1 year of related experience, strong English communication, and the ability to follow