SaaS Onboarding Lead - Drive Go-Live & Adoption

Mitti by SafetyCulture; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Mitti by SafetyCulture is seeking a Customer Onboarding Manager to drive quick value realization for new customers. You will coordinate with Sales, Product, and Customer Success to deliver scalable onboarding, guide stakeholders through milestones, and proactively mitigate risks to ensure smooth go-live and ongoing customer momentum.

You will work with a team to create scalable onboarding playbooks and templates, leveraging AI-enabled tools to enhance material quality and customer communication.

Qualifications

• Experience implementing software, managing projects, or consulting in a SaaS environment.
• Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies.
• Enterprise-level onboarding experience is a strong plus.

Responsibilities

• Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.
• Lead kick-off meetings and guide stakeholders through onboarding milestones with a clear roadmap and defined accountability.
• Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.
• Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value.
• Proactively identify risks and obstacles to customer progress, escalating and resolving issues before churn signals.
• Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights for momentum.
• Build and continuously improve onboarding templates and playbooks to increase efficiency and scale.

Skills

SaaS onboarding

Data-driven decision making

Communication

Stakeholder management

Onboarding strategy

Tools

Jira

Salesforce

CRM platforms

Job description

Mitti by SafetyCulture is seeking a Customer Onboarding Manager to drive quick value realization for new customers. You will coordinate with Sales, Product, and Customer Success to deliver scalable onboarding, guide stakeholders through milestones, and proactively mitigate risks to ensure smooth go-live and ongoing customer momentum.

You will work with a team to create scalable onboarding playbooks and templates, leveraging AI-enabled tools to enhance material quality and customer communication.