Customer Onboarding Lead: Drive Adoption & Value

Smartly

Philippines

Sur place

PHP 700 000 - 1 200 000

Plein temps

Il y a 3 jours

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Résumé du poste

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team. You will guide newly signed customers through the onboarding process, coordinating with Sales and Customer Success to deliver tailored plans and ensure a smooth transition to the Smartly platform.

You will train clients on the platform, demonstrate reporting views, and help users leverage feeds and automations to drive adoption and value.

Qualifications

Bachelor's degree or equivalent practical experience.
3–5 years of digital experience, ideally in a social media role.
Strong understanding of digital advertising platforms and tools.
Experience using Google Sheets and Google Slides for reporting and presentations.
Excellent communication, interpersonal and organizational skills.

Responsabilités

Be the subject matter expert on Smartly.io's products and services.
Collaborate with Sales and Customer Success to tailor onboarding plans for Tier 1–3 customers.
Own the technical execution of onboarding and ensure successful onboarding.
Train clients on all key aspects of the platform and reporting views.
Showcase dashboards and use feeds to automate workflows and drive adoption.
Coordinate with cross-functional teams to deliver on sales promises post-onboarding.