SaaS Customer Support & Training Associate

Cartrack Philippines; Makati; On-site; PHP 312,000 - 502,000; Full time

Job summary

Cartrack Philippines is seeking a customer service professional to maintain a positive attitude and explain platform applications to customers in English and Filipino. The role involves training users, resolving complaints, and identifying opportunities to upsell Cartrack solutions.

The candidate should be tech-savvy, possess strong communication skills, and be able to work independently as part of a high-energy team in a Makati environment.

Qualifications

• Diploma or Bachelor's Degree with outstanding academic performance or equivalent industry experience.
• Experience in customer service.
• Proficiency in English and Filipino.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on approach and a positive attitude.
• Team player with high energy and ability to work independently.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Explain the different applications on the platform to customers and enhance Cartrack's position as the technology partner of choice.
• Train customers on how to derive the most value from the Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, keeping customers informed throughout the process.
• Respond promptly to customer inquiries and communicate through various channels.
• Provide feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Skills

Customer service experience

English proficiency

Filipino proficiency

Tech-savvy

Communication skills

Team player

Education

Diploma or Bachelor's Degree

Job description

Cartrack Philippines is seeking a customer service professional to maintain a positive attitude and explain platform applications to customers in English and Filipino. The role involves training users, resolving complaints, and identifying opportunities to upsell Cartrack solutions.

The candidate should be tech-savvy, possess strong communication skills, and be able to work independently as part of a high-energy team in a Makati environment.