SaaS Customer Success Manager — Onsite Growth & Adoption

PeoplePartners; Quezon City; On-site; PHP 669,600 - 1,116,000; Full time

Benefits offered by this job

Onsite work: Eastwood, QC

Monthly transportation allowance

HMO from Day 1

13th Month Pay

Leave credits

Team events and town halls

Job summary

PeoplePartners is hiring a Customer Success Manager for a SaaS platform, onsite in Eastwood, QC. You will become a trusted advisor, driving adoption and collaborating across Product, Sales, Implementation, and Delivery to turn data into value.

The role requires 4+ years in customer success or related tech, SaaS experience, and strong communication, presentation, and analytical skills. You will engage stakeholders at all levels and seek expansion opportunities.

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum of 4 years' experience in Customer Success, Technical Account Management, Solution Consulting, SaaS Account Management, or a similar client-facing technology role.
• Experience working in a SaaS or technology environment.
• Strong understanding of customer adoption, platform utilization, and value realization.
• Experience engaging stakeholders at all organizational levels.
• Excellent communication, presentation, and relationship management skills.
• Strong analytical thinking and problem-solving abilities.
• Experience using collaboration or customer support platforms such as Zendesk, Microsoft Teams, or Zoom.

Responsibilities

• Manage a portfolio of customers and drive long-term adoption and success.
• Analyze platform usage to identify adoption gaps and improvement opportunities.
• Conduct platform health checks and provide strategic recommendations.
• Lead customer success reviews and roadmap discussions.
• Collaborate with Product, Sales, Implementation, and Delivery teams to achieve customer outcomes.
• Coordinate customer issues through to resolution within agreed service levels.
• Gather customer feedback and contribute to future product enhancements.
• Identify opportunities for additional modules, integrations, and platform capabilities.
• Prepare and deliver customer success reports and account updates.
• Build trusted relationships with stakeholders across all levels of customer organizations.
• Drive customer retention through proactive engagement and value realization.

Skills

Customer Success

Relationship management

Communication

Presentation

Analytical thinking

Problem-solving

Stakeholder engagement

Education

Bachelor's degree in Business, Computer Science, or a related field

Tools

Zendesk

Microsoft Teams

Zoom

Jira

Confluence

Salesforce

HubSpot

Job description

PeoplePartners is hiring a Customer Success Manager for a SaaS platform, onsite in Eastwood, QC. You will become a trusted advisor, driving adoption and collaborating across Product, Sales, Implementation, and Delivery to turn data into value.

The role requires 4+ years in customer success or related tech, SaaS experience, and strong communication, presentation, and analytical skills. You will engage stakeholders at all levels and seek expansion opportunities.