Hybrid SaaS Relationship Manager — Customer Success

Emapta; Mandaluyong; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Day shift schedule

Hybrid work arrangement

PHP 3,000 De Minimis benefit

Office in Ortigas with MRT access

Salary advance program

Upskilling via Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referral incentives

Government and company benefits

Job summary

Emapta Philippines is seeking a Relationship Manager - Customer Success to own onboarding, product adoption, and engagement across an Australia-facing property tech landscape. This role demands proactive health management and cross-functional collaboration to reduce churn and maximize customer value.

You will drive platform adoption, communicate product value, and build strong customer partnerships while working in a hybrid Ortigas setup with day-on-site responsibilities.

Qualifications

• 3-5 years of hands-on Customer Success experience in SaaS/tech/digital media.
• End-to-end ownership of CS lifecycle: onboarding, adoption, engagement, retention and churn management.
• Proven success driving product adoption, customer engagement, and long-term value.
• Strong experience in onboarding, product education, health management, and proactive engagements.
• Ability to identify churn risks and execute retention strategies.
• Understanding of SaaS products; communicate value across the customer journey.
• Ability to analyze customer data, usage trends, health metrics, and reports.

Responsibilities

• Own key stages of the end-to-end CS lifecycle: onboarding, product adoption, engagement, retention, churn prevention.
• Drive platform adoption and usage through proactive support and risk mitigation.
• Collaborate with Account Partners, Relationship Managers, Technical and Product teams to improve outcomes.
• Represent the customer voice for feedback to improve products and services.
• Strengthen partnerships to accelerate product adoption and reduce churn risk.
• Provide responsive support and share best-practice updates to maximize product value.

Skills

Customer Success

SaaS products

Onboarding

Product adoption

Churn management

Data analysis

CRM tools

Communication

Tools

Salesforce

Gainsight

Tableau

Job description

Emapta Philippines is seeking a Relationship Manager - Customer Success to own onboarding, product adoption, and engagement across an Australia-facing property tech landscape. This role demands proactive health management and cross-functional collaboration to reduce churn and maximize customer value.

You will drive platform adoption, communicate product value, and build strong customer partnerships while working in a hybrid Ortigas setup with day-on-site responsibilities.