Remote Customer Success Manager — Philippines

Cornerstone Research; Philippines; Remote; PHP 1,200,000 - 2,000,000; Full time

Job summary

The Cornerstone OnDemand Customer Success Manager role in the Philippines remote team focuses on supporting client adoption and ongoing satisfaction with the Cornerstone Talent Management solution. You will be the primary client-facing contact as implementation closes and go-live occurs, guiding client business processes and ensuring successful use of the platform.

You will build consultative relationships with customers, collaborate with account management, and help drive adoption, renewals,

Qualifications

• A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance.
• 3+ years of experience using Cornerstone OnDemand application.
• Highly detail-oriented and able to manage multiple projects simultaneously.
• Organized and methodical with excellent follow-up to ensure client expectations and deadlines are met.
• Excellent communication skills and analytical skills.
• Citizen of and/or permanent resident in the country the candidate applies for.
• Fluency in English and Cantonese.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Consideration for privacy and security obligations.

Responsibilities

• Facilitate the transition out of implementation to Go-Live and support the Customer’s drive towards self-sufficiency.
• Educate Customers on self-service tools, release process, and other Customer programs to ensure a successful partnership.
• Complete assigned interactions with Customers who do not have an assigned Customer Success Manager or outside of assigned portfolio.
• If requested, manage a portfolio of Customers and make certain a high level of satisfaction with the solution is achieved.
• Conduct regular meetings and engagements with Customers as outlined in their Customer Success Package and make recommendations to provide continued success with talent management processes, workflows, and system configuration.
• Develop a consultative relationship with customers and work in conjunction with Account Management, providing solution planning support.
• Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership.
• Advise Customers of process/system risks based on organizational constraints and develop solutions to mitigate risks.

Skills

Client relationship management

English fluency

Communication skills

Analytical skills

Cantonese fluency

Education

B.S. or equivalent in HR/OD/Finance

Tools

Cornerstone OnDemand

Job description

The Cornerstone OnDemand Customer Success Manager role in the Philippines remote team focuses on supporting client adoption and ongoing satisfaction with the Cornerstone Talent Management solution. You will be the primary client-facing contact as implementation closes and go-live occurs, guiding client business processes and ensuring successful use of the platform.

You will build consultative relationships with customers, collaborate with account management, and help drive adoption, renewals,