Senior Technical Support Engineer — SaaS, Cloud & APIs

Ingram Micro; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Ingram Micro is seeking a Senior Technical Support Engineer to support scalable software solutions across our platform ecosystem. You’ll troubleshoot complex issues, perform root cause analysis, and collaborate with cross-functional teams to deliver reliable, high-performing applications.

Join our Unified Support team to ensure system reliability, manage incidents, and contribute to knowledge artifacts while working in a global, hybrid setup.

Qualifications

• 5+ years of experience in software engineering or technical support.
• Experience with distributed systems and web-based applications.
• Familiar with SaaS cloud solutions and ITIL processes.

Responsibilities

• Troubleshoot complex issues across software, APIs, and infrastructure.
• Perform root cause analysis and drive defect resolution.
• Collaborate with cross-functional teams to deliver improvements.
• Maintain runbooks and technical documentation.
• Participate in on-call support and incident management.

Skills

Distributed systems

Web applications

APIs

SQL databases

ITIL processes

Communication

Problem solving

PowerShell/Python

Education

Bachelor's degree in CS/IT

Tools

Datadog

Zabbix

Azure Monitor

CloudWatch

Docker

Kubernetes

Terraform

CloudFormation

Job description

Ingram Micro is seeking a Senior Technical Support Engineer to support scalable software solutions across our platform ecosystem. You’ll troubleshoot complex issues, perform root cause analysis, and collaborate with cross-functional teams to deliver reliable, high-performing applications.

Join our Unified Support team to ensure system reliability, manage incidents, and contribute to knowledge artifacts while working in a global, hybrid setup.