SaaS Billing Lead - Ownership, Mentoring (Night Shift)

codev philippines; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

CODEV Philippines in Cebu IT Park is seeking a senior Billing professional for full-time night shift to manage recurring and subscription billing for Retail and Enterprise accounts using Chargebee. You’ll translate contracts into accurate billing, ensure pricing aligns, and prepare invoices with meticulous attention to detail.

You’ll lead and mentor a Billing Specialist team, resolve escalations, partner with Sales, Customer Success, and RevOps, and drive process improvements.

Qualifications

• 5+ years of experience in Billing, Accounts Receivable, or a related finance function.
• Experience in SaaS, subscription, or recurring-revenue billing is strongly preferred.
• Familiarity with Chargebee, HubSpot, or similar billing/CRM platforms.
• Strong Excel skills, including VLOOKUP, PivotTables, and data validation.
• Ability to understand customer contracts and accurately apply billing terms.
• Strong analytical skills with the ability to investigate discrepancies and identify root causes.
• Exceptional attention to detail and commitment to data integrity.
• Strong written and verbal communication skills; ability to manage multiple priorities.

Responsibilities

• Manage recurring and subscription billing activities for both Retail and Enterprise customers through Chargebee.
• Review customer agreements and translate contractual requirements into accurate billing setups.
• Validate pricing, quantities, billing schedules, and account configurations before invoices are issued.
• Prepare monthly invoices and supporting documentation.
• Manage billing changes throughout the customer lifecycle, including upgrades, downgrades, renewals, cancellations, and quantity adjustments.
• Reconcile payments and investigate differences between invoices, payments, and account records.
• Follow up on outstanding balances and provide information needed by the Collections team.
• Keep billing information accurate and consistent across Chargebee, HubSpot, Excel, and internal systems.
• Submit invoices through customer or vendor payment portals when required for Enterprise accounts.
• Apply customer-specific billing procedures and special handling requirements consistently.
• Become the Team’s Billing Expert by serving as the primary escalation resource for unusual or complex billing situations.
• Investigate invoice, payment, credit, refund, and account discrepancies from initial issue through resolution.
• Determine root causes rather than simply correcting individual errors.
• Interpret contracts and help the team understand how specific terms should be reflected in billing.
• Partner with Sales, Customer Success, Enterprise Support, Collections, and RevOps to resolve issues efficiently.
• Communicate billing decisions and resolutions clearly to both internal stakeholders and customers.

Skills

Billing

Accounts Receivable

SaaS Billing

Excel skills

Tools

Chargebee

HubSpot

PivotTables

Job description

CODEV Philippines in Cebu IT Park is seeking a senior Billing professional for full-time night shift to manage recurring and subscription billing for Retail and Enterprise accounts using Chargebee. You’ll translate contracts into accurate billing, ensure pricing aligns, and prepare invoices with meticulous attention to detail.

You’ll lead and mentor a Billing Specialist team, resolve escalations, partner with Sales, Customer Success, and RevOps, and drive process improvements.