Billing Operations Lead — SaaS & Enterprise

Zylun Philippines, Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Zylun Philippines, Inc. is seeking a Billing Operations Supervisor in Cebu City to lead complex billing across Retail and Enterprise accounts, ensuring accuracy and timely invoicing. The role blends hands-on billing with people leadership, process improvement, and cross-functional collaboration with Sales, CS, and RevOps.

You’ll own billing setups in Chargebee, validate contract terms, and mentor a team of Billing Specialists while driving automation and SOPs to scale the function.

Qualifications

• 3–6+ years of experience in Billing, Accounts Receivable, or a related finance function.
• Experience in SaaS, subscription, or recurring-revenue billing is strongly preferred.
• Familiarity with Chargebee, HubSpot, or similar billing/CRM platforms.
• Strong Excel skills, including VLOOKUP, PivotTables, and data validation.
• Ability to understand customer contracts and accurately apply billing terms.
• Strong analytical skills with the ability to investigate discrepancies and identify root causes.
• Exceptional attention to detail and commitment to data integrity.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities without sacrificing accuracy.
• Previous experience mentoring, coaching, or leading team members.

Responsibilities

• Take Ownership of Billing Operations for Retail and Enterprise customers via Chargebee.
• Review customer agreements and translate contractual requirements into billing setups.
• Validate pricing, quantities, billing schedules, and account configurations before invoices.
• Prepare monthly invoices and supporting documentation.
• Manage billing changes throughout the customer lifecycle, including upgrades, downgrades, renewals, cancellations, and quantity adjustments.
• Reconcile payments and investigate differences between invoices, payments, and account records.
• Follow up on outstanding balances and provide information needed by the Collections team.
• Keep billing information accurate and consistent across Chargebee, HubSpot, Excel, and internal systems.
• Submit invoices through customer or vendor payment portals when required for Enterprise accounts.
• Apply customer-specific billing procedures and special handling requirements consistently.

Skills

Billing & AR

SaaS billing

Team leadership

Chargebee

HubSpot

Excel (VLOOKUP, PivotTables)

Contract interpretation

Tools

Chargebee

HubSpot

Job description

Zylun Philippines, Inc. is seeking a Billing Operations Supervisor in Cebu City to lead complex billing across Retail and Enterprise accounts, ensuring accuracy and timely invoicing. The role blends hands-on billing with people leadership, process improvement, and cross-functional collaboration with Sales, CS, and RevOps.

You’ll own billing setups in Chargebee, validate contract terms, and mentor a team of Billing Specialists while driving automation and SOPs to scale the function.