SaaS API Support Specialist II

Staff Domain, Inc.; Pasig; Presencial; PHP 558 000 - 837 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO, Dental, Life Insurance

Paid Leaves

Employee Engagement Activities

Resumo da oferta

Staff Domain, Inc. is seeking a Level 2 Support Specialist to be the primary contact for customers. This onsite role in Ortigas focuses on triaging inquiries, coordinating with teams, and managing tickets through resolution with professional customer service.

The ideal candidate has a IT/CS/IS or related degree and 3+ years in customer or technical support, with strong English communication and ticketing experience. Knowledge of ITIL and API environments is a plus.

Qualificações

• Bachelor-level IT or business-related degree required.
• 3+ years in customer or technical support roles.
• Strong written and verbal English communication.
• Experience managing support tickets to resolution.
• Organized with strong documentation and follow-up.

Responsabilidades

• Be the first point of contact for customer inquiries and requests.
• Triages tickets to identify technology, process, or compliance issues.
• Gather information, ask clarifying questions, and document thoroughly.
• Create, monitor, and close support tickets with timely updates.
• Escalate complex issues while owning the ticket lifecycle.
• Communicate resolutions and next steps clearly to customers.
• Collaborate with internal teams to resolve issues and improve service.

Conhecimentos

Customer support

Communication

Problem solving

Organizational skills

Attention to detail

Independence

Cross-functional collaboration

English proficiency

Formação académica

Bachelor's degree in IT/ CS/ IS/ Business

Ferramentas

Ticketing systems

Descrição da oferta de emprego

Staff Domain, Inc. is seeking a Level 2 Support Specialist to be the primary contact for customers. This onsite role in Ortigas focuses on triaging inquiries, coordinating with teams, and managing tickets through resolution with professional customer service.

The ideal candidate has a IT/CS/IS or related degree and 3+ years in customer or technical support, with strong English communication and ticketing experience. Knowledge of ITIL and API environments is a plus.