IT Applications Support Specialist (Level II)

TaskUs; Pasig; On-site; PHP 469,000 - 692,000; Full time

Benefits offered by this job

Comprehensive benefits

Internal mobility

People First culture

Job summary

TaskUs is seeking an IT Applications Support professional to join our global team in the Philippines. You will act as Level II support, diagnosing and resolving issues across corporate applications such as HCM, Financials, Recruiting, and Payroll.

In this role, you will collaborate with Business Analysts and Development Teams to maintain reliability, deliver user training, publish documentation, and drive support quality across sites.

Qualifications

• Bachelor’s/College degree in Engineering (Computer/Telecommunication), CS/IT, or equivalent.
• 1–2 years .NET development experience with solid OOP.
• Experience with UI stacks: AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, Node.js.
• Knowledge of SQL/NoSQL databases and web frameworks.
• Experience with Git/SVN and cloud platforms (AWS a plus).
• Understanding of Agile-Scrum and ITIL in operational environments.
• Prior operations help desk or IT service management experience.
• Strong analytical, debugging, and communication skills; able to work remotely.
• Can start ASAP or within 30 days.

Responsibilities

• Serve as Level II IT Applications support for corporate apps.
• Troubleshoot in‑house and cloud‑based apps (HCM, Financials, Recruiting, Payroll).
• Own incidents, coordinate resolutions, provide status updates.
• Provide user training and publish documentation.
• Generate weekly status reports on trends and activities.

Skills

.NET / C#

OOP Principles

AngularJS

ReactJS

JavaScript

HTML/CSS

Bootstrap

Node.js

SQL/NoSQL

Web Frameworks

Git

SVN

AWS (advantage)

Agile-Scrum

ITIL

IT Service Desk

User Administration

SQL Scripting

Analytical & Debugging

Communication

Education

Bachelor's in Engineering (Computer/Telecommunication)

Tools

Git

SVN

AWS (advantage)

Job description

TaskUs is seeking an IT Applications Support professional to join our global team in the Philippines. You will act as Level II support, diagnosing and resolving issues across corporate applications such as HCM, Financials, Recruiting, and Payroll.

In this role, you will collaborate with Business Analysts and Development Teams to maintain reliability, deliver user training, publish documentation, and drive support quality across sites.