Round-the-Clock IT Infrastructure Engineer

Questronix Corporation; Makati; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

A leading IT support firm in the Philippines is seeking a Level 1 Support Technician to provide operational support for IT infrastructure. The successful candidate will monitor systems, troubleshoot incidents, and maintain documentation. A Bachelor’s degree in Information Technology or related field is required, along with the ability to work effectively in a 24/7 environment. This role offers opportunities for skill development and growth within the IT support domain.

Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• Basic knowledge of IT infrastructure, networking fundamentals, and operating systems.
• Ability to work in a 24/7 shift-based operational environment.

Responsibilities

• Provide Level 1 operational support for enterprise IT infrastructure.
• Monitor infrastructure systems and respond to alerts and incidents.
• Conduct initial triage and troubleshooting of infrastructure incidents.
• Support Production, UAT, and Development environments.

Skills

Analytical skills

Communication skills

Troubleshooting skills

Attention to detail

Education

Bachelor’s degree in Information Technology or related field

Tools

SolarWinds

Zabbix

ServiceNow

Jira Service Management

Job description

A leading IT support firm in the Philippines is seeking a Level 1 Support Technician to provide operational support for IT infrastructure. The successful candidate will monitor systems, troubleshoot incidents, and maintain documentation. A Bachelor’s degree in Information Technology or related field is required, along with the ability to work effectively in a 24/7 environment. This role offers opportunities for skill development and growth within the IT support domain.