Level 1 Tech Support — Growth & Training Awaits

Cloudstaff; Angeles; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Annual performance review with salary increase

Weekly office perks including free coffee

In-house psychiatrist available for support

Job summary

A leading outsourcing company in the Philippines is seeking a Level 1 Tech Support to join their team. In this role, you will maintain and monitor computer networks, diagnose hardware and software faults, and log customer queries. The ideal candidate should be proactive, self-motivated, and possess strong English communication skills. The company offers comprehensive health insurance, flexible leaves, and unlimited cash incentives for referrals, fostering both professional growth and well-being.

Qualifications

• Must be self-motivated with plenty of initiative.
• Experience in typical troubleshooting for business environments.
• Capable of managing software solutions like Microsoft 365 and antivirus solutions.

Responsibilities

• Maintain and monitor computer networks and systems.
• Log queries of customers and employees.
• Diagnose and solve hardware or software faults.
• Respond to call-outs in a timely manner.

Skills

Good English

Proactive

Flexible with working schedules

Critical thinking

Detailed oriented

Tools

Microsoft 365

Datto BCDR

Avanan or similar

Sophos or similar

VOIP solutions

Job description

A leading outsourcing company in the Philippines is seeking a Level 1 Tech Support to join their team. In this role, you will maintain and monitor computer networks, diagnose hardware and software faults, and log customer queries. The ideal candidate should be proactive, self-motivated, and possess strong English communication skills. The company offers comprehensive health insurance, flexible leaves, and unlimited cash incentives for referrals, fostering both professional growth and well-being.