Rostering Officer

Cloudstaff; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Endless opportunities for career advancement

Annual performance review with salary increase

Company-provided PC and internet connection

Mental Wellness Employee Assistance program

Job summary

A leading outsourcing company in Mandaluyong seeks a Rostering Officer to manage and coordinate staffing shifts effectively. This role emphasizes compliance with award requirements and promotes a collaborative team environment. Ideal candidates will have experience in delivering quality rostering services and excellent organizational skills. Oversee effective communication within the team to ensure quality support. The position includes comprehensive health benefits and opportunities for career advancement within a vibrant office culture.

Qualifications

• Experience working with people living with a disability.
• Demonstrated experience working to set guidelines and procedures.
• Well-developed work organization skills and time management.

Responsibilities

• Responsible for rostering and filling shifts using the Client Relationship Management tool.
• Ensure shifts are entered correctly for payroll and billing purposes.
• Communicate changes to team members' availability.
• Maintain compliance with award requirements and minimize overtime.
• Communicate changes to managers and HR promptly.

Skills

Delivering quality rostering services

Organizational skills

Competence in computer programs

Organization

Education

Bachelor

Tools

CRM software

Job description

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Rostering Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Rostering Officer

Work Arrangement: Work from Office

Schedule: Morning Shift

Key Responsibilities:

• Is responsible for rostering and filling shifts of all the company's services using the Client Relationship Management tool
• Ensures shifts are entered correctly for payroll and billing purposes
• Assists with roster builds as required
• In conjunction with Service Delivery and Human Resources effectively co-ordinates both planned and unplanned leave of team resources
• Ensures rosters are aligned with award requirements
• Identifies and solves potential rostering conflicts
• Actively works towards the reduction in overtime costs
• Communicates to managers and Human Resources any changes to team members availability
• Adheres, promotes, and actively participates in a safe environment for all, and
• Other reasonable duties as directed.
• Key Responsibility Areas
• Capability requirements
• Key performance measures
• Organisational Support
• Maintain a culture of continuous improvement
• Contribute to the delivery of the company’s business strategies and policies
• Ensure the company meets its duty of care requirements
• On call support as required
• High quality in electronic file management and electronic file entries are maintained and available for use
• Ensure all shifts are filled with appropriate team members to provide adequate care for clients
• Relationship Management
• Work effectively with relevant managers to ensure shifts are staffed with appropriate team members.
• Maintain effective working relationships with all members of the team to ensure clients receive quality supports.
• Provide proactive and effective communication with both internal and external stakeholders
• Ensure full shift coverage
• Supports and services are delivered in an accurate and timely manner
• Administration
• Ensure effective communications between clients, operational staff and enabling staff are maintained at all times.
• Maintain full compliance with National disability standards as per the company’s framework
• Maintain various registers of new and existing team members to ensure effective communication is possible.
• Contribute to the onboarding and exiting process of team members as required.
• Maintain team member availability.
• Alternative support workers are rostered on in a timely manner and effectively engaged to ensure their availability.
• Actively roster shifts in line with the award requirement and to reduce overtime
• Values
• Actively support the company’s purpose, ethos, values and strategic vision
• Operate in line with the company’s policies, procedure and practices
• Positively and constructively represent the organisation to external contacts at all opportunities
• Behave in a way that contributes to a workplace free of discrimination, harassment and bullying behaviour at all times
• Help ensure the health, safety and welfare of self, colleagues and clients
• Follow all reasonable directions given by the organisation
• Support, promote and show sensitivity to diversity in the workplace
• Values are adhered to and demonstrated in daily practice
• Values form an integral part of the way employees conduct their behaviour in the workplace
• Support is provided that empowers co-workers

Qualification and requirements:

DESIRABLE:

• Experience working with people living with a disability
• Experience rostering team members across a 24/7 roster
• Knowledge of the NDIS Operational Guidelines
• Experience working in an NDIS environment
• Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation

ESSENTIAL:

• Experience and skills in relation to delivering quality rostering services
• Demonstrated experience working to set guidelines and procedures
• Competence in the use of computer programs and can enter, modify, and extract data accurately
• Well-developed work organisation skills, the ability to manage time effectivel,y and prioritise tasks

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
• To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

Working Location

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• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.