Rostering Coordinator (AU Home Care, Hybrid) Contractual

ConnectOS; Mandaluyong; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid onsite 1–3x/week

Medical, dental, life insurance from -

Paid vacation & sick leave

Competitive salary package & annual 评

Financial assistance program

13th month pay

Company events & career growth

Central Metro Manila location

Job summary

ConnectOS is seeking a highly organized Rostering Coordinator in Metro Manila to support quality at-home services. You will coordinate clinician and support worker schedules, act as a primary contact for consumers and staff, and ensure accurate rostering for payroll.

The role emphasizes communication, administration and problem-solving in a healthcare context. The position is a full-time maternity-cover contract with a hybrid work arrangement (on-site 1–3 days per week) and a competitive

Qualifications

• Certificate III in Administration, Business, or equivalent experience.
• Experience in rostering, scheduling, workforce coordination or similar roles.
• Excellent verbal and written communication skills.
• Strong organizational skills for multiple priorities and deadlines.
• Proficiency in Microsoft Office and database management systems.
• High attention to detail and strong problem-solving abilities.
• Ability to adapt in a fast-paced and changing environment.
• Professional, customer-focused interpersonal approach.

Responsibilities

• Create, maintain and optimize staff rosters for continuity of care.
• Manage last-minute changes, absences and urgent service requests.
• Coordinate schedules with care plans and workforce availability.
• Communicate roster updates to staff and clinicians clearly.
• Confirm appointments with participants and coordinate service delivery.
• Maintain rostering records for payroll processing.
• Monitor changes and data accuracy across rosters.

Skills

Verbal & written communication

Organizational skills

Scheduling coordination

Customer service

Problem solving

Stakeholder communication

Education

Certificate III in Administration

Tools

Microsoft Office

CRM systems

Database management

Job description

Schedule

Monday to Friday | 6:00 AM - 3:00 PM PHT

Contract

Full-Time Freelance | 6-Month Maternity Cover

About The Role

We are seeking a highly organized and customer-focused Rostering Coordinator to support the delivery of quality Support at Home services. In this role, you will be responsible for coordinating clinician and support worker schedules, ensuring efficient service delivery, and acting as a key point of contact for consumers, employees, and stakeholders.

The ideal candidate thrives in a fast-paced environment, can effectively manage competing priorities, and has strong communication, administration, and problem-solving skills. Experience within the healthcare, aged care, disability support, or community services sector is highly regarded.

Essential Skills & Experience

• Certificate III in Administration, Business, or equivalent experience.
• Previous experience in rostering, scheduling, workforce coordination, administration, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite and database management systems.
• High attention to detail and strong problem-solving abilities.
• Ability to work effectively in a fast-paced and changing environment.
• Professional, customer-focused approach with excellent interpersonal skills.

Preferred Experience

• Experience within healthcare, aged care, disability support, community services, or a related industry.
• Understanding of workforce planning and rostering practices.
• Exposure to care management, scheduling, or CRM systems.
• Experience coordinating multiple stakeholders and service delivery teams.

Key Responsibilities Rostering & Service Coordination

• Create, maintain, and optimize staff rosters to ensure continuity of care and service coverage.
• Manage last-minute roster changes, staff absences, and urgent service requests.
• Coordinate schedules in line with client care plans, workforce availability, and business requirements.
• Communicate roster updates and schedule changes effectively to employees and clinicians.
• Confirm appointments with participants and coordinate service delivery.
• Liaise with providers regarding workforce availability and scheduling needs.
• Ensure accurate rostering records are maintained for payroll processing.
• Monitor roster changes, cancellations, and service adjustments to maintain data accuracy.

Consumer & Stakeholder Engagement

• Serve as a primary point of contact for consumers, clinicians, and external stakeholders.
• Coordinate services and respond promptly to enquiries and requests.
• Maintain regular communication with consumers to support satisfaction and wellbeing.
• Escalate urgent matters to the appropriate team members when required.Build and maintain positive stakeholder relationships while promoting company services.

Administration & Systems

• Support the onboarding of new consumers and related administrative processes.
• Maintain accurate records, documentation, and service updates within care management systems.
• Manage databases, compliance documentation, and operational tracking.
• Prepare and monitor invoices as required.
• Provide general administrative support, including email, phone, calendar, and correspondence management.

Reception & Office Support

• Deliver professional and welcoming reception support to consumers, visitors, and staff.
• Maintain a clean, organized, and presentable office environment.
• Coordinate office supplies and stationery requirements.
• Provide support to internal teams as needed.

Compliance & Quality

• Ensure compliance with company policies, procedures, and legislative requirements.
• Maintain confidentiality and privacy of consumer and organizational information.
• Report and document incidents, hazards, and safety concerns in accordance with compliance standards.
• Support adherence to quality, safety, and governance requirements.

Collaboration & Reporting

• Work closely with internal teams to ensure seamless service delivery.
• Maintain accurate operational records and provide timely updates to management.
• Contribute to continuous improvement initiatives and team objectives.

Join the awesome team and enjoy these benefits & perks

• Hybrid (1-3x onsite per week)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no costComplimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech #ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.