ROOMS OPERATIONS SUPERVISOR

Cevio Hotel Corporation; Tacloban; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cevio Hotel Corporation in Tacloban is seeking a hospitality leader to oversee Rooms Division, Front Office and Housekeeping operations, ensuring delivery of 4-star service standards.

The ideal candidate has 2–4 years in hotel room operations with 1–2 years in supervisory roles, strong knowledge of PMS systems, and proven leadership that drives guest satisfaction and team performance in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, or a related field.
• 2–4 years of experience in hotel room operations, Front Office, Housekeeping, or Rooms Division.
• 1–2 years of supervisory experience in a hotel or hospitality establishment.
• Strong knowledge of Front Office procedures, Housekeeping operations, room status management, and guest service standards.
• Experience coordinating room readiness, guest arrivals and departures, and interdepartmental communication.
• Familiarity with PMS such as Opera, Cloudbeds, or similar hotel management systems.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Strong leadership, coaching, and team management skills.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
• Knowledge of hotel safety procedures, sanitation standards, and quality assurance practices.
• Ability to analyze operational reports and implement process improvements.
• Willing to work rotating shifts, weekends, holidays, and peak operating periods.
• Professional appearance and commitment to delivering 4-star hotel service standards.

Skills

Leadership

Communication

Time management

Team management

Interpersonal skills

Conflict resolution

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Cloudbeds

Excel

Word

Job description

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, or a related field.

• At least 2–4 years of experience in hotel room operations, Front Office, Housekeeping, or Rooms Division.

• Minimum of 1–2 years of supervisory experience in a hotel or hospitality establishment.

• Strong knowledge of Front Office procedures, Housekeeping operations, room status management, and guest service standards.

• Experience coordinating room readiness, guest arrivals and departures, and interdepartmental communication.

• Familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, or similar hotel management systems.

• Proficient in Microsoft Office applications, particularly Excel and Word.

• Strong leadership, coaching, and team management skills.

• Excellent communication, interpersonal, and conflict-resolution abilities.

• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.

• Knowledge of hotel safety procedures, sanitation standards, and quality assurance practices.

• Ability to analyze operational reports and implement process improvements.

• Willing to work rotating shifts, weekends, holidays, and peak operating periods.

• Professional appearance and commitment to delivering 4-star hotel service standards.