Tech Services Incident & RCA Analyst

eClerx LLC; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

A technology services provider in Metro Manila, Philippines is seeking an Analyst to troubleshoot technology problems and work closely with teams to ensure timely resolution. The role requires strong communication skills, effective documentation practices, and at least one year of computer system experience. The ideal candidate holds a Bachelor's degree and is familiar with Microsoft products and IP networking. Fluent English and Filipino are required.

Qualifications

• At least 1 year of computer system experience required.
• Conceptual knowledge of IP networks and core IP applications is needed.
• Call Center / BPO / SI / Provider work experience is highly preferred.

Responsibilities

• Troubleshoot technology problems with concerned teams.
• Ensure proper documentation and timely updates for assigned tasks.
• Generate, analyze and release regular reports.

Skills

Knowledge of Microsoft products & solutions

Effective interpersonal and communication skills

Ability to work well under pressure

Good documentation skills

Analytical skills

Team management skills

Education

Bachelor's/College Degree or IT related course

Job description

A technology services provider in Metro Manila, Philippines is seeking an Analyst to troubleshoot technology problems and work closely with teams to ensure timely resolution. The role requires strong communication skills, effective documentation practices, and at least one year of computer system experience. The ideal candidate holds a Bachelor's degree and is familiar with Microsoft products and IP networking. Fluent English and Filipino are required.