Rewards Club Concierge: Memberships, Events & VIP Access

Solaire Resort; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Solaire Resort in Manila is seeking a proactive Loyalty and Membership Specialist to drive membership growth across Lifestyle and Mass Gaming, and to encode patron details into our secure database. You will execute promotions and events, and handle transactions and customer concerns to ensure outstanding guest experiences.

Key duties include registering patrons for the Solaire Rewards Program, validating eligibility under PAGCOR rules, updating profiles per data privacy standards, and assisting

Responsibilities

• Membership acquisition (Lifestyle and/or Mass Gaming)
• Encoding patron information in the database system
• Execution of promotions and events
• Handling transactions and customer concerns
• Register patrons for the Solaire Rewards Program through walk-ins, online registration, casino floor acquisition, referrals, and marketing drives
• Verify applicant eligibility according to PAGCOR rules and regulations
• Update patron information in compliance with the Data Privacy Act
• Assist with membership security updates and facial verification
• Process account registrations and partner program enrollments
• Handle card replacements and account upgrades
• Execute membership card transactions according to departmental policies
• Audit application forms and membership documents
• Scan and maintain valid IDs and other membership records
• Ensure confidentiality of customer information
• Handle customer concerns and inquiries regarding the rewards program
• Assist with MySolaire and Solaire Online inquiries and transactions
• Ensure access of high-value patrons to exclusive areas
• Manage Solaire Rewards counters and assist patrons with inquiries and transactions
• Provide high standards of customer service
• Build rapport with patrons and maintain a positive attitude
• Provide information about dining, retail, and property facilities
• Follow Solaire Resort and Casino policies and procedures
• Assist with kiosk transactions, membership inquiries, offer redemptions, and draw activations
• Support registration for casino events and tournaments
• Issue vouchers, gift certificates, and promotional entitlements
• Execute promotions and encourage member participation
• Host raffle draws and events
• Gather member feedback and recommend improvements to programs, promotions, service standards, and facilities

Job description

Solaire Resort in Manila is seeking a proactive Loyalty and Membership Specialist to drive membership growth across Lifestyle and Mass Gaming, and to encode patron details into our secure database. You will execute promotions and events, and handle transactions and customer concerns to ensure outstanding guest experiences.

Key duties include registering patrons for the Solaire Rewards Program, validating eligibility under PAGCOR rules, updating profiles per data privacy standards, and assisting