Representative, Solaire Rewards Club

Bloomberry Resorts and Hotels Inc.; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Bloomberry Resorts and Hotels Inc. invites applicants for a role focused on loyalty program administration at Solaire.

You will manage signups, verify eligibility, update patron data, and support exclusive-area access for high-value guests, delivering courteous service on the casino floor and across events. The position handles promotions, transactions, and inquiries for MySolaire and Solaire Online, while maintaining data privacy compliance and ensuring confidentiality of customer information.

Responsibilities

• Membership acquisition (Lifestyle and/or Mass Gaming)
• Encoding patron information in the database system
• Execution of promotions and events
• Handling transactions and customer concerns
• Register patrons for the Solaire Rewards Program through walk-ins, online registration, casino floor acquisition, referrals, and marketing drives
• Verify applicant eligibility according to PAGCOR rules and regulations
• Update patron information in compliance with the Data Privacy Act
• Assist with membership security updates and facial verification
• Process account registrations and partner program enrollments
• Handle card replacements and account upgrades
• Execute membership card transactions according to departmental policies
• Audit application forms and membership documents
• Scan and maintain valid IDs and other membership records
• Ensure confidentiality of customer information
• Handle customer concerns and inquiries regarding the rewards program
• Assist with MySolaire and Solaire Online inquiries and transactions
• Ensure access of high-value patrons to exclusive areas
• Manage Solaire Rewards counters and assist patrons with inquiries and transactions
• Provide high standards of customer service
• Build rapport with patrons and maintain a positive attitude
• Provide information about dining, retail, and property facilities
• Follow Solaire Resort and Casino policies and procedures
• Assist with kiosk transactions, membership inquiries, offer redemptions, and draw activations
• Support registration for casino events and tournaments
• Issue vouchers, gift certificates, and promotional entitlements
• Execute promotions and encourage member participation
• Host raffle draws and events
• Gather member feedback and recommend improvements to programs, promotions, service standards, and facilities

Job description

Overall Job Responsibilities

• Membership acquisition (Lifestyle and/or Mass Gaming)
  
• Encoding patron information in the database system
  
• Execution of promotions and events
  
• Handling transactions and customer concerns
  

SRC Loyalty Program

• Register patrons for the Solaire Rewards Program through walk-ins, online registration, casino floor acquisition, referrals, and marketing drives.
  
• Verify applicant eligibility according to PAGCOR rules and regulations.
  
• Update patron information in compliance with the Data Privacy Act.
  
• Assist with membership security updates and facial verification.
  
• Process account registrations and partner program enrollments.
  
• Handle card replacements and account upgrades.
  
• Execute membership card transactions according to departmental policies.
  
• Audit application forms and membership documents.
  
• Scan and maintain valid IDs and other membership records.
  
• Ensure confidentiality of customer information.
  
• Handle customer concerns and inquiries regarding the rewards program.
  
• Assist with MySolaire and Solaire Online inquiries and transactions.
  

Access Control for Exclusive Areas

• Ensure access of high-value patrons to exclusive areas.
  
• Manage Solaire Rewards counters and assist patrons with inquiries and transactions.
  
• Provide high standards of customer service.
  
• Build rapport with patrons and maintain a positive attitude.
  
• Provide information about dining, retail, and property facilities.
  
• Follow Solaire Resort and Casino policies and procedures.
  

Casino Events and Promotional Activities

• Assist with kiosk transactions, membership inquiries, offer redemptions, and draw activations.
  
• Support registration for casino events and tournaments.
  
• Issue vouchers, gift certificates, and promotional entitlements.
  
• Execute promotions and encourage member participation.
  
• Host raffle draws and events.
  
• Gather member feedback and recommend improvements to programs, promotions, service standards, and facilities.