VIP Gaming Concierge & Guest Experience Ambassador

Solaire Resort; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Solaire Resort in Parañaque seeks a Club Ambassador to deliver the highest level of service to VIP guests in the exclusive Mass gaming area. You will greet patrons, remember preferences, and assist with seating and orders to ensure a premium guest experience.

As part of the team, you will coordinate with F&B and other departments to maintain guest satisfaction, anticipate needs, and uphold Solaire standards of hospitality and professionalism.

Qualifications

• Bachelor’s degree in marketing or business-related field.
• Excellent communication and presentation skills.
• Hospitality or gaming/events experience is a plus.
• 1–2 years experience in Hospitality industry.

Responsibilities

• Provide exceptional customer service to VIP guests.
• Meet and greet all valuable members of the exclusive premium Mass gaming area.
• Seat guests at their preferred location or identify available seats.
• Remember guest preferences such as name, game type, drinks, food, and cigarettes.
• Assist in issuing an order with F&B during busy periods to expedite service.
• Possibly bring a drink order to a guest during peak periods.
• Identify good and regular patrons to generate frequent visits.
• Maintain warm rapport with patrons with a smile and positive attitude.

Skills

Customer service

Communication

Presentation skills

Hospitality experience

Education

Bachelor’s degree in marketing or business

Job description

Solaire Resort in Parañaque seeks a Club Ambassador to deliver the highest level of service to VIP guests in the exclusive Mass gaming area. You will greet patrons, remember preferences, and assist with seating and orders to ensure a premium guest experience.

As part of the team, you will coordinate with F&B and other departments to maintain guest satisfaction, anticipate needs, and uphold Solaire standards of hospitality and professionalism.