Representative, Solaire Rewards Club

Zohorecruit; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Solaire Resort and Casino in Quezon City is seeking staff to support its SRC Loyalty Program and access control for exclusive areas. You will register patrons, verify eligibility, manage transactions, and handle inquiries with a focus on confidentiality and service.

Responsibilities include processing memberships, assisting with online inquiries, executing promotions, hosting events, and maintaining accurate records while upholding PAGCOR rules and company policies.

Qualifications

• Strong customer service orientation and professionalism.
• Respect for data privacy and confidentiality requirements.
• Clear communication and teamwork abilities.

Responsibilities

• Register patrons for the Solaire Rewards Program and update patron data.
• Verify applicant eligibility according to PAGCOR rules.
• Execute promotions, events, and redemption activities for members.
• Handle transactions and respond to customer concerns about the rewards program.

Skills

Customer service

Data privacy awareness

Communication skills

Job description

Quezon City, Philippines | Posted on 10/05/2026

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

Overall Job Responsibilities

• Membership acquisition (Lifestyle and/or Mass Gaming)
  
• Encoding patron information in the database system
  
• Execution of promotions and events
  
• Handling transactions and customer concerns
  

SRC Loyalty Program

• Register patrons for the Solaire Rewards Program through walk-ins, online registration, casino floor acquisition, referrals, and marketing drives.
  
• Verify applicant eligibility according to PAGCOR rules and regulations.
  
• Update patron information in compliance with the Data Privacy Act.
  
• Assist with membership security updates and facial verification.
  
• Process account registrations and partner program enrollments.
  
• Handle card replacements and account upgrades.
  
• Execute membership card transactions according to departmental policies.
  
• Audit application forms and membership documents.
  
• Scan and maintain valid IDs and other membership records.
  
• Ensure confidentiality of customer information.
  
• Handle customer concerns and inquiries regarding the rewards program.
  
• Assist with MySolaire and Solaire Online inquiries and transactions.
  

Access Control for Exclusive Areas

• Ensure access of high-value patrons to exclusive areas.
  
• Manage Solaire Rewards counters and assist patrons with inquiries and transactions.
  
• Provide high standards of customer service.
  
• Build rapport with patrons and maintain a positive attitude.
  
• Provide information about dining, retail, and property facilities.
  
• Follow Solaire Resort and Casino policies and procedures.
  

Casino Events and Promotional Activities

• Assist with kiosk transactions, membership inquiries, offer redemptions, and draw activations.
  
• Support registration for casino events and tournaments.
  
• Issue vouchers, gift certificates, and promotional entitlements.
  
• Execute promotions and encourage member participation.
  
• Host raffle draws and events.
  
• Gather member feedback and recommend improvements to programs, promotions, service standards, and facilities.