RevOps Support Specialist — Hybrid, Billing Mastery

Zendesk, Incorporated (Philippines); Philippines; Hybrid; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk in Manila, Philippines is hiring a RevOps Customer Support Specialist to manage billing, customer support, and master data tickets within a modern hybrid setup. The role emphasizes accuracy, process adherence, and customer-focused resolution, with opportunities to learn and grow in a global finance shared services team.

Candidates typically have 1–3 years in customer support or billing operations, with experience using CRM and ticketing tools such as Zendesk, Zuora, and Salesforce.

Qualifications

• 1–3 years of relevant work experience in customer support, billing operations, or a related field.
• Strong problem-solving, organizational, and collaboration skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Manage standard billing, customer support, and master data tickets with accuracy.
• Follow documented procedures and meet service levels across omnichannel inquiries.
• Collaborate with internal teams and escalate complex cases when needed.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk in Manila, Philippines is hiring a RevOps Customer Support Specialist to manage billing, customer support, and master data tickets within a modern hybrid setup. The role emphasizes accuracy, process adherence, and customer-focused resolution, with opportunities to learn and grow in a global finance shared services team.

Candidates typically have 1–3 years in customer support or billing operations, with experience using CRM and ticketing tools such as Zendesk, Zuora, and Salesforce.