Senior RevOps & Customer Support Specialist (Hybrid)

Zendesk, Incorporated (Philippines); Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Zendesk is seeking a RevOps Customer Support Sr. Specialist to join our Finance Shared Services team in Manila, Philippines.

You will resolve billing inquiries and fraud cases, triage tickets, collaborate across teams, and support continuous process improvements in an omnichannel environment. The ideal candidate has 2–4 years in customer support or billing, experience with Zendesk/Zuora/Salesforce, and strong communication and problem-solving skills.

Qualifications

• 2–4 years of customer support or billing operations experience
• Experience with Zendesk, Zuora, or Salesforce
• Excellent written and verbal communication
• Strong problem-solving and prioritization

Responsibilities

• Respond to standard billing requests and invoice copies
• Handle credit card issues and digital invoice explanations
• Process refunds and manage account fraud/chargebacks
• Triage, reassign tickets and ensure SLAs
• Provide omnichannel support via email, chat, and phone
• Escalate complex cases to Sr. Analyst with proper documentation
• Collaborate with cross-functional teams and improve Playbooks
• Monitor performance metrics and ensure timely closures

Skills

Omnichannel support

Billing operations

Problem solving

Attention to detail

Collaboration

Communication

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk is seeking a RevOps Customer Support Sr. Specialist to join our Finance Shared Services team in Manila, Philippines.

You will resolve billing inquiries and fraud cases, triage tickets, collaborate across teams, and support continuous process improvements in an omnichannel environment. The ideal candidate has 2–4 years in customer support or billing, experience with Zendesk/Zuora/Salesforce, and strong communication and problem-solving skills.