Hybrid RevOps Billing & Support Specialist

Zendesk, Inc.; Manila; Hybrid; PHP 536,000 - 670,000; Full time

Job summary

Zendesk, Inc. in Manila, Philippines is seeking a RevOps Customer Support Specialist to handle billing, customer support, and master data tickets with precision and customer focus in a modern hybrid setup.

The role requires collaborating with cross-functional teams, following SOPs, and elevating complex issues to ensure timely, accurate resolutions while learning new processes to support business needs.

Qualifications

• 1–3 years of relevant work experience in customer support, billing operations, or a related field.
• General knowledge of customer support principles, billing operations, and ticketing systems.
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce) is a plus, and willingness to learn new systems.

Responsibilities

• Manage standard billing, customer support, and master data tickets with accuracy and customer focus.
• Follow documented procedures, meet service levels, support omnichannel inquiries.
• Collaborate with internal teams and elevate complex cases when needed.
• Learn new processes, receive training, and provide support during resource constraints.

Skills

Customer support

Billing operations

CRM tools

Problem solving

Tools

Zendesk

Zuora

Salesforce

Job description

Zendesk, Inc. in Manila, Philippines is seeking a RevOps Customer Support Specialist to handle billing, customer support, and master data tickets with precision and customer focus in a modern hybrid setup.

The role requires collaborating with cross-functional teams, following SOPs, and elevating complex issues to ensure timely, accurate resolutions while learning new processes to support business needs.