Revenue Operations Specialist: Salesforce CPQ & OTC Impact

S&P Global Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Job summary

S P G Global Philippines, Inc. is seeking a Specialist, Revenue Operations to support the Order-to-Cash workflow. You will assist frontline sales with contract drafting, CPQ pricing accuracy and cross-functional collaboration to resolve client queries.

The role emphasizes data quality, reporting, and process improvements within Salesforce CPQ and billing systems, with night shift alignment to US Eastern Time.

Qualifications

• Strong comprehension, verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Familiarity with Salesforce CPQ and billing systems is advantageous.
• Attention to detail, self-motivation and a strong work ethic.

Responsibilities

• Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.
• Process opportunities for new sales and renewals in Salesforce CPQ with accurate pricing.
• Coordinate with Legal, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting and OTC teams to resolve client queries.
• Generate and analyze SFDC reports to provide insights on sales performance and operational efficiency.
• Participate in data governance projects and data clean-up within Salesforce to maintain data quality.
• Address inquiries related to new sales and renewals via chat, email, or phone for internal and client stakeholders.
• Conduct root cause analysis within the OTC system to improve data quality and client experience.

Job description

S P G Global Philippines, Inc. is seeking a Specialist, Revenue Operations to support the Order-to-Cash workflow. You will assist frontline sales with contract drafting, CPQ pricing accuracy and cross-functional collaboration to resolve client queries.

The role emphasizes data quality, reporting, and process improvements within Salesforce CPQ and billing systems, with night shift alignment to US Eastern Time.