Revenue Cycle Ops Manager: Denials & Cash Flow Lead

Cardinal Health; Taguig; On-site; PHP 1,500,000 - 3,000,000; Full time

Job summary

Cardinal Health seeks an experienced leader to oversee Customer Order Management within the Revenue Cycle Management function in the Philippines. The role focuses on optimizing reimbursement processes, improving cash flow, and reducing denials while ensuring compliance across payer policies and procedures.

The position requires guiding daily operations, mentoring supervisors and frontline staff, and driving performance across productivity, quality, service levels, and cash collections.

Qualifications

• Manages daily operations and supervises supervisors, team leads, and frontline employees across multiple revenue cycle functions.
• Drives performance against key metrics including productivity, quality, service level, cash collections, denial rates, and customer experience.
• Develops and executes operational strategies that improve efficiency, reduce rework, and enhance reimbursement outcomes.
• Partners with cross-functional teams, payers, customers, and business leaders to resolve complex operational issues.
• Ensures compliance with payer, regulatory, and company policies and procedures.
• Leads workforce planning, staffing, training, and employee development initiatives.
• Utilizes data, reporting, and analytics to identify trends, drive root cause analysis, and implement corrective actions.
• Manages operational projects and continuous improvement initiatives to support business objectives.
• Builds leadership capability within the organization through coaching, mentoring, and succession planning.
• Influences stakeholders and gains alignment across various levels of the organization to achieve desired business outcomes.

Responsibilities

• Manages daily operations and supervises supervisors, team leads, and frontline employees across multiple revenue cycle functions.
• Drives performance against key metrics including productivity, quality, service level, cash collections, denial rates, and customer experience.
• Develops and executes operational strategies that improve efficiency, reduce rework, and enhance reimbursement outcomes.
• Partners with cross-functional teams, payers, customers, and business leaders to resolve complex operational issues.
• Ensures compliance with payer, regulatory, and company policies and procedures.
• Leads workforce planning, staffing, training, and employee development initiatives.
• Utilizes data, reporting, and analytics to identify trends, drive root cause analysis, and implement corrective actions.
• Manages operational projects and continuous improvement initiatives to support business objectives.
• Builds leadership capability within the organization through coaching, mentoring, and succession planning.
• Influences stakeholders and gains alignment across various levels of the organization to achieve desired business outcomes.

Education

Bachelor's degree in related field

Job description

Cardinal Health seeks an experienced leader to oversee Customer Order Management within the Revenue Cycle Management function in the Philippines. The role focuses on optimizing reimbursement processes, improving cash flow, and reducing denials while ensuring compliance across payer policies and procedures.

The position requires guiding daily operations, mentoring supervisors and frontline staff, and driving performance across productivity, quality, service levels, and cash collections.