Returns & Refunds Specialist — Customer Advocate

GameOne PH; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading e-commerce company in Quezon City is looking for a Refunds & Returns Specialist to manage customer returns and refunds. The successful candidate will investigate disputes, handle escalated concerns, and ensure policy compliance. Candidates should have at least 1 year of customer service experience and strong problem-solving skills. Join a dynamic team where customer advocacy meets policy compliance.

Qualifications

• At least 1 year customer service experience, preferably in E-commerce, Retail, or Financial Services.
• Strong problem-solving and communication skills are essential.
• Must be detail-oriented, patient, and professional.

Responsibilities

• Process returns and refunds effectively.
• Investigate disputed transactions and provide resolutions.
• Handle escalated customer concerns via chat, email, or phone.
• Coordinate with logistics, accounting, and QA teams to ensure seamless operations.
• Ensure accurate documentation and compliance with policies.

Skills

Problem-solving

Communication

Attention to detail

Education

College level or graduate

Job description

A leading e-commerce company in Quezon City is looking for a Refunds & Returns Specialist to manage customer returns and refunds. The successful candidate will investigate disputes, handle escalated concerns, and ensure policy compliance. Candidates should have at least 1 year of customer service experience and strong problem-solving skills. Join a dynamic team where customer advocacy meets policy compliance.