Remote Refunds Specialist – Precise Processing & Impact

MicroSourcing International; Manila; A distancia; PHP 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Above-market compensation

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Descripción de la vacante

MicroSourcing is seeking a Refunds Support professional to handle timely and precise processing of customer refunds, working remotely on a mid-shift schedule in Metro Manila. The role emphasizes accuracy in refunds and discounts, with daily tasks to meet internal SLAs and clear collaboration with Payment Services Providers and the Refunds Manager.

The ideal candidate has at least 1 year in accounting, familiarity with reconciliation and refunds, and strong Excel/MS Office skills.

Formación

• At least 1 year experience in Accounting.
• Experience in accounts reconciliation and refunds management is an advantage.
• Proficient in Microsoft Excel and MS Office.

Responsabilidades

• Process customer refunds accurately to meet productivity metrics.
• Maintain high accuracy in refunds and discounts processing for end customers.
• Ensure daily case work to meet service level agreements.
• Communicate with Payment Services Providers/Billing and Refunds Manager for issues.
• Perform related duties as assigned by Billing and Refunds Manager.

Conocimientos

Accounting basics

Excel

Reconciliation

Refunds processing

Educación

University degree in Accounting/Finance

Herramientas

Microsoft Office

Descripción del empleo

MicroSourcing is seeking a Refunds Support professional to handle timely and precise processing of customer refunds, working remotely on a mid-shift schedule in Metro Manila. The role emphasizes accuracy in refunds and discounts, with daily tasks to meet internal SLAs and clear collaboration with Payment Services Providers and the Refunds Manager.

The ideal candidate has at least 1 year in accounting, familiarity with reconciliation and refunds, and strong Excel/MS Office skills.