Business Process Supervisor | Cubao

The SM Store (SM Mart Inc.); Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Returns Supervisor in the Philippines to lead the end-to-end Estore Returns process, focusing on Shopee return and refund cases. The role involves supervising daily Estore Returns and Reverse Logistics activities, coordinating with internal teams and marketplace partners, and ensuring SOP compliance.

The ideal candidate holds a Bachelor's degree in business or related field and has 2–3 years of supervisor experience in e-commerce or return operations,

Qualifications

• Bachelor's degree in business, Supply Chain, Logistics, Operations Management, or related field.
• At least 2-3 years of supervisor experience in e-commerce, fulfillment inventory, warehouse, or return operations.
• Working knowledge of Shopee returns/refunds and Seller Centre Operations is strongly preferred.

Responsibilities

• Supervise daily Estore Returns and Reverse Logistics Activities
• Monitor Shopee return/refund cases, ensuring timely resolution
• Oversee inspection, documentation, classification, and processing of returned items
• Reconcile physical returns against orders, system and inventory records, investigate discrepancies, and monitor pending cases, turnaround time, and return performance
• Coordinate with internal teams and marketplace partners while leading the Returns Team, assigning tasks, monitoring productivity, and ensuring SOP compliance

Skills

Returns supervision

E-commerce operations

Inventory management

Team leadership

Discrepancy investigation

Education

Bachelor's degree in business / supply chain

Job description

Job Purpose:

Leads the end-to-end processing of EstoreReturns, with a focus on ShopeeReturn and Refund Cases.

Responsibilities:

• Supervise daily Estore Returns and Reverse Logistics Activities

• Monitor Shopee return/refund cases, ensuring timely resolution.

• Oversee inspection, documentation, classification, and processing of returned items.

• Reconcilephysical returns against orders, system and inventory records, investigate discrepancies, and monitor pending cases, turnaround time, and return performance.

• Coordinate with internal teams and marketplace partners while leading the Returns Team, assigning tasks, monitoring productivity, and ensuring SOP compliance.

Qualifications:

• Bachelor's degree in business, Supply Chain, Logistics, Operations Management, or related field.

• At least 2-3 years of supervisor experience in e-commerce, fulfillment inventory, warehouse, or return operations.

• Working knowledge of Shopee returns/ refunds and Seller Centre Operations is strongly preferred