Returns Coordinator

2GO Group; Mandaue; On-site; PHP 279,000 - 469,000; Full time

Job summary

2GO Group in the Philippines is seeking a Logistics Data Entry Specialist to ensure accurate recording of returns, RUD, and BO stocks, and to process claims within established turnaround times. You will verify data entry per SKU in RGS documents, monitor stock movements, and coordinate with principals and partners, using SAP and MS Office.

Strong attention to detail and basic accounting knowledge preferred.

Qualifications

• Bachelor's degree in Business Management, Supply Chain Management or related field.
• At least 1 year of experience in a logistics company, preferably with basic accounting knowledge.
• Strong data entry and documentation skills.
• Proficiency in SAP and MS Office.

Responsibilities

• Monitor movement and quantity of all SKUs for pull-out transactions.
• Ensure complete and correct data entry in RGS documents prior to system encoding in SAP.
• Monitor stock movements (actual vs system) and verify pull-out documents against physical stocks.
• Process Credit Memos for pull-outs within 24 hours of receipt.
• Prepare disposal reports and respond to queries on returns transactions.
• Submit monthly raw data for KPI reporting and coordinate with principals on stocks for pull-out.

Skills

Data Entry

Inventory Management

MS Office

Communication

Time Management

Leadership

Project Management

Analytical Thinking

Education

Bachelor's Degree in Business Management / Supply Chain Management

Tools

SAP

Job description

Job Description:

Here’s the difference you ’ll make

You will be responsible for ensuring that all returned goods, Reject Upon Delivery (RUD), and Bad Order (BO) stocks are accurately documented and processed within the prescribed turnaround times. You are to ensure timely claims processing, proper inventory monitoring, and compliance with documentation requirements agreed upon with principals and forwarding partners.

What you ’ll do

• Responsible for monitoring the movement and quantity of all SKUs pertaining to pull-out transactions.
• Ensure the completeness and correctness of data entry, including quantities per SKU in RGS documents, prior to system encoding using SAP.
• Monitor stock movements for both actual and system inventory.
• Check the accuracy of pull-out documents against physical stocks.
• Monitor all reason codes related to pull-out and RUD stocks.
• Ensure that all pull-outs received for the day are processed for Credit Memo (CM).
• Check the completeness and correctness of processed Credit Memos based on the invoice and transmit all documents to the principal within twenty-four (24) hours upon receipt.
• Prepare disposal reports.
• Respond to queries regarding returns transactions.
• Submit monthly raw data for KPI reporting.
• Coordinate with the principal regarding stocks for pull-out.
• Coordinate with the immediate superior regarding any issues or adjustments related to data entry in documents.
• Practice Good Housekeeping and Good Warehousing Practices (GWP)in accordance with documented policies and standards.
• Ensure that all items for back-to-bin are returned to the correct location.
• Perform other tasks that may be assigned by the immediate superior.

Educational Background

• Bachelor's Degree in Business Management, Supply Chain Management, or any related field.

Professional Experience

• At least one (1) year of experience in a logistics company, preferably with basic accounting knowledge.

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• Communication Skills
• Time Management
• Technical Competencies
• Inventory Management
• Project Management
• MS Office Programs Proficiency
• Licensure / Certification Required

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.