Retirement Advisor (FINRA 6/7 Licensed)

EXL Service Philippines, Inc.; Muntinlupa; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive HMO

Learning & development

Career advancement

Job summary

EXL Service Philippines, Inc. is seeking a Retirement Specialist (FINRA 6 or 7 licensed) to provide retirement planning guidance to clients in a fast-paced call center environment in Metro Manila. You will ensure regulatory compliance while delivering high-quality service and solutions.

The role requires the FINRA license, experience in retirement planning or customer service, and strong knowledge of IRAs and 401(k)s. Proficiency with CRMs and financial software is preferred.

Qualifications

• Valid FINRA Series 6 or 7 license.
• Experience in retirement planning, financial advisory, or customer service.
• Strong knowledge of retirement products (IRAs, 401(k)s).
• Excellent customer service and clear communication skills.

Responsibilities

• Provide expert retirement planning advice and guidance to customers.
• Assist customers with retirement account selections (IRAs, 401(k)s).
• Process retirement related transactions per FINRA regulations and policies.
• Address customer inquiries and concerns about retirement products and accounts.
• Maintain detailed records of interactions and transactions.
• Educate customers on planning strategies and regulatory requirements.
• Collaborate with internal teams to resolve complex issues.
• Stay updated on industry and product developments.

Skills

FINRA knowledge

Customer service

CRM familiarity

Communication skills

Regulatory compliance

Problem solving

Education

High school diploma

Bachelor’s degree (preferred)

Tools

CRM systems

Financial software

Job description

EXL Service Philippines, Inc. is seeking a Retirement Specialist (FINRA 6 or 7 licensed) to provide retirement planning guidance to clients in a fast-paced call center environment in Metro Manila. You will ensure regulatory compliance while delivering high-quality service and solutions.

The role requires the FINRA license, experience in retirement planning or customer service, and strong knowledge of IRAs and 401(k)s. Proficiency with CRMs and financial software is preferred.