Retirement Plans Customer Service Specialist

Hispanic Alliance for Career Enhancement; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services organization in Metro Manila is seeking a Financial Customer Service Professional. This role involves answering inquiries regarding retirement plans and assisting customers through various platforms. The ideal candidate will have at least one year of customer service experience, preferably in financial services, and must be fluent in English. The position requires availability during night hours (8 PM - 10 AM). A flexible work environment is offered.

Qualifications

• Must have 1 year of customer service experience, preferably in financial services.
• Education in business is preferred, or relevant experience is required.
• Availability to work during the night hours from 8 PM to 10 AM.

Responsibilities

• Answer incoming telephone inquiries regarding retirement plans.
• Assist participants with automated systems and online resources.
• Provide education regarding retirement readiness.

Skills

Customer service experience

Fluent in English

Communication skills

Education

Associate degree in business or related field

1-2 years of related experience without degree

Job description

A financial services organization in Metro Manila is seeking a Financial Customer Service Professional. This role involves answering inquiries regarding retirement plans and assisting customers through various platforms. The ideal candidate will have at least one year of customer service experience, preferably in financial services, and must be fluent in English. The position requires availability during night hours (8 PM - 10 AM). A flexible work environment is offered.