Retirement Specialist (FINRA 6 or 7 Licensed)

EXL Service Philippines, Inc.; Muntinlupa; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Sign-On Bonus

Competitive Pay

Comprehensive HMO Coverage

Learning & Development

Career Advancement

Job summary

EXL Service Philippines, Inc. is seeking a Retirement Specialist with FINRA Series 6 or 7 licensing to join our financial services team. The role focuses on retirement planning guidance, regulatory compliance, and customer-focused service in Metro Manila.

The position involves assisting with account selections, processing retirement transactions, educating clients on strategies, and collaborating with internal teams to resolve complex issues while delivering high satisfaction.

Qualifications

• Valid FINRA Series 6 or 7 License required.
• Experience in retirement planning or financial advisory.
• Strong knowledge of retirement products (IRAs, 401(k)s).
• Excellent customer service and communication skills.

Responsibilities

• Provide retirement planning guidance to customers and assess needs.
• Assist customers with retirement account selections (IRAs, 401(k)s, etc.).
• Process retirement transactions in line with FINRA regulations.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on retirement strategies and regulatory requirements.
• Collaborate with internal teams to resolve retirement-related issues.
• Meet performance targets and maintain high customer satisfaction.

Skills

FINRA Series 6 or 7 License

Retirement planning

Customer service

CRM systems

Communication skills

Regulatory compliance

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in finance or business preferred

Tools

CRM systems

Financial software

Job description

About the role

We are seeking a Retirement Specialist (FINRA 6 or 7 Licensed) to join our team. As a Retirement Specialist, you will leverage your financial expertise and FINRA Series 6 or 7 licensing to provide comprehensive retirement solutions, ensuring clients receive the highest standard of service whilst maintaining compliance with all regulatory requirements.

Bonus: ₱100,000 Sign-On Bonus (SOB)

Key responsibilities

• Provide expert retirement planning advice and guidance to customers, assessing their financial situations and retirement goals

• Assist customers with retirement account selections, including IRAs, 401(k)s, and other retirement investment

• Process retirement related transactions in accordance with FINRA regulations and company policies

• Address customer inquiries and concerns regarding retirement products, services, and account management

• Maintain detailed and accurate records of all customer interactions and transactions

• Educate customers on retirement planning strategies, investment options, and regulatory requirements

• Collaborate with internal teams to resolve complex retirement-related issues and ensure timely resolutions

• Stay updated on industry changes, regulatory updates, and product developments relevant to retirement services

• Meet performance targets and quality standards whilst maintaining exceptional customer satisfaction

What we’re looking for

• Valid FINRA Series 6 or 7 License

• Proven experience in retirement planning, financial advisory, or customer service within the financial services industry

• Strong knowledge of retirement products, including IRAs, 401(k)s, and other retirement investment vehicles

• Excellent customer service and communication skills with the ability to explain complex financial concepts clearly

• Proficiency in using customer relationship management (CRM) systems and financial software platforms

• Ability to work in a fast-paced call centre environment whilst maintaining accuracy and attention to detail

• Strong problem-solving skills and the ability to handle customer concerns professionally and empathetically

• Commitment to compliance and understanding of regulatory requirements in the financial services industry

• High school diploma or equivalent; bachelor's degree in finance, business, or related field is preferred

Qualifications:

• Senior High School Graduate or completed at least 2 years in college

• FINRA Series 6 OR 7 Licensed (required)

• At least a year of BPO experience is required

• Strong English communication skills

• Complete SSS, PhilHealth, Pag-IBIG, and TIN requirements

• Monday to Friday from 10:00 a.m. to 6:00 p.m.

• EXL Recruitment Hub, One E-com Center, MOA, Pasay City

What we offer:

• Bonus: ₱100,000 Sign-On Bonus (SOB)

• Competitive Pay & Rewards – salary packages designed to value your skills

• Comprehensive HMO Coverage – for you and your dependents

• Learning & Development – upskilling, certifications, and growth programs

• Career Advancement – clear paths for promotion and mobility