Retention & Upsell CSR - Night Shift

Datamatics CMS PH; Pasig; On-site; PHP 306,000 - 335,000; Full time

Benefits offered by this job

HMO Day 1

Monthly incentives

Job summary

Datamatics CMS PH in Pasig, Metro Manila, Philippines, is hiring a Customer Service Representative - Voice to handle calls, chats, and emails. You will address customer concerns with fast, clear responses and maintain high quality service.

This role requires at least 1 year CSR experience, preferably in retention with upsell/cross-sell background. Night shifts are permanent and onsite work is required. Salary ranges from ₱27,400 to ₱30,000 per month, with monthly incentives and Day 1 HMO.

Qualifications

• 1 year of CSR experience, especially in retention with upsell/cross-sell.
• Willing to work a permanent night shift.
• Onsite work in Pasig required.

Responsibilities

• Handle calls, chats and emails with 100+ calls per day after training.
• Provide customer solutions with clear, accurate information.
• Maintain high-quality service and customer satisfaction.
• Operate independently with minimal supervision.
• Be detail-oriented and accurate while multi-tasking.

Skills

Verbal communication

Multi-tasking

Independent work

Attention to detail

Tools

Windows-based applications

Job description

Datamatics CMS PH in Pasig, Metro Manila, Philippines, is hiring a Customer Service Representative - Voice to handle calls, chats, and emails. You will address customer concerns with fast, clear responses and maintain high quality service.

This role requires at least 1 year CSR experience, preferably in retention with upsell/cross-sell background. Night shifts are permanent and onsite work is required. Salary ranges from ₱27,400 to ₱30,000 per month, with monthly incentives and Day 1 HMO.