Night-Shift Sales Support Specialist (Onsite)

MicroSourcing International; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on Day 1 for you &

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Sales Support Specialist with Voice in Eastwood, Libis, Quezon City. This onsite role requires reviewing and processing applications, handling calls to merchants, and ensuring data accuracy.

You will use proprietary software and CRM tools while meeting productivity and quality targets. The position emphasizes English communication, strong customer service skills, and the ability to work night shifts aligned with US business hours.

Qualifications

• 2–3 years in a BPO or customer service environment.
• Excellent verbal and written English communication.
• Strong customer service, problem-solving and interpersonal skills.
• Ability to manage multiple inquiries with accuracy and professionalism.
• Basic computer proficiency and CRM familiarity.
• Willing to work night shifts aligned with US business hours.
• Willingness to work onsite or in a hybrid setup.

Responsibilities

• Review, verify and process applications; provide merchant support.
• Data entry while maintaining a deficiency rate ≤ 5%.
• Contact merchants to obtain missing information and documentation.
• Handle inbound and outbound calls for inquiries.
• Meet daily, weekly and monthly productivity targets.
• Learn proprietary software and internal tools to process applications.
• Stay updated on payments industry products and trends.
• Maintain records and follow Code of Conduct and Privacy Policy.

Skills

BPO experience

Customer service

English proficiency

Data entry

MS Office

Night shift readiness

Onsite/Hybrid work

Tools

CRM systems

Proprietary software

Office suite (Excel, Word, PowerPoint)

Job description

MicroSourcing is hiring a Sales Support Specialist with Voice in Eastwood, Libis, Quezon City. This onsite role requires reviewing and processing applications, handling calls to merchants, and ensuring data accuracy.

You will use proprietary software and CRM tools while meeting productivity and quality targets. The position emphasizes English communication, strong customer service skills, and the ability to work night shifts aligned with US business hours.