Retention Campaign CS (Pioneer Account - Tier 3)

Miranda HR; Pasig; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

HMO w/ 2 Free Dependents

10% Night Differential

Free Shuttle Service

Free use of Gym, Billiards and other amenities

Fast hiring process (same day Job Offer)

Opportunity to enhance your sales and retention skills

Job summary

A prominent HR firm is looking for a highly motivated Retention Specialist to join their Tier 3 Pioneer Retention Account in Pasig. The role includes handling customer concerns, providing effective solutions, and building strong customer relationships. Required qualifications include a High School diploma, 1 year of BPO experience, and strong communication skills. Benefits include a competitive salary package of up to ₱26,000, HMO for two dependents, and other incentives such as a night differential and gym access.

Qualifications

• At least 1 year BPO experience required.
• Minimum 6 months Sales BPO experience necessary.
• Willingness to work onsite in Pasig is essential.

Responsibilities

• Handle inbound and outbound customer interactions.
• Address customer concerns and provide appropriate retention solutions.
• Build strong customer relationships through effective communication.

Skills

Strong communication and negotiation skills

Education

High School Graduate or Senior High School Graduate

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Insurance Health & Wellness

Life Insurance, HMO

Professional Development

Job Training

RETENTION CAMPAIGN – PIONEER ACCOUNT (TIER 3)

Job Summary

We are looking for highly motivated and experienced individuals to join our Tier 3 Pioneer Retention Account. As a Retention Specialist, you will be responsible for handling customer concerns, building rapport, and providing effective solutions to retain customers while meeting performance targets.

Key Responsibilities

• Handle inbound and outbound customer interactions
• Address customer concerns and provide appropriate retention solutions
• Offer products or services to prevent customer cancellations
• Build strong customer relationships through effective communication

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With minimum 1 year BPO experience
• With at least 6 months Sales BPO experience
• Strong communication and negotiation skills
• Willing to work onsite in Pasig
• Up to ₱26,000 salary package
• Competitive incentives and performance bonuses

Why Join Us?

• HMO w/ 2 Free Dependents
• 10% Night Differential
• Free Shuttle Service
• Free use of Gym, Billiards and other amenties
• Be part of a pioneer team with growth potential
• Fast hiring process (1 Day Hiring process same day Job Offer)
• Opportunity to enhance your sales and retention skills