Onsite Retention Specialist (Makati)

Open Access BPO; Makati; In loco; PHP 240.000 - 420.000; Tempo pieno

Descrizione del lavoro

Open Access BPO is seeking a Sales Representative or Retention Specialist to support customers via phone, chat, and email from our Makati office. You will deliver professional, customer-focused interactions while driving satisfaction and retention metrics.

The ideal candidate has at least 1 year of BPO experience, strong English communication, and the ability to work well both independently and as part of a team in a fast-paced environment. Onsite work in Makati is required.

Competenze

• At least 1 year of BPO experience in a Sales Representative or Retention Specialist role.
• Experience handling inbound and outbound calls.
• Tech-savvy with ability to navigate smartphone and desktop apps.
• Excellent written and verbal English communication skills.
• Strong analytical, critical-thinking and problem-solving abilities.
• Organized, detail-oriented, and adaptable in a fast-paced environment.
• Able to work independently and as part of a team.
• Willing to work onsite in Makati City.

Mansioni

• Assist customers through phone calls, live chat, and email.
• Deliver clear, professional and customer-focused interactions.
• Help improve customer satisfaction and retention.
• Collaborate with an awesome team to achieve shared goals.

Conoscenze

BPO experience

Inbound calls

Outbound calls

English communication

Analytical thinking

Team player

Independent worker

Descrizione del lavoro

Open Access BPO is seeking a Sales Representative or Retention Specialist to support customers via phone, chat, and email from our Makati office. You will deliver professional, customer-focused interactions while driving satisfaction and retention metrics.

The ideal candidate has at least 1 year of BPO experience, strong English communication, and the ability to work well both independently and as part of a team in a fast-paced environment. Onsite work in Makati is required.