Retention Specialist

Virtual Staffing Solutions OPC; Leyte; On-site; PHP 279,000 - 446,000; Full time

Job summary

Virtual Staffing Solutions OPC is seeking a Customer Retention Specialist to address inquiries, resolve issues, and prevent cancellations. You will understand customer needs, propose solutions, and promote products to boost satisfaction.

In a fast-paced environment, you will build relationships, handle objections, and negotiate to retain customers while upholding confidentiality and company policies.

Qualifications

• 1 year of customer service or telecom experience.
• Strong typing and oral communication, and multi-tasking skills.
• Sales process understanding.
• Complex issue resolution experience and problem solving.

Responsibilities

• Drive customer retention by resolving issues, addressing inquiries, and preventing cancellations
• Provide customized solutions and promote products/services to improve customer satisfaction
• Cultivate strong relationships, overcome objections, and negotiate to retain loyal customers
• Consistently meet performance goals in a fast-paced, dynamic environment
• Adhere to company policies and ensure the confidentiality of customer information.

Skills

Customer service experience

Strong typing

Oral communication

Multi-tasking

Sales process understanding

Problem solving

Relationship building

Negotiation

Job description

Responsible for managing customer retention by addressing inquiries, resolving issues, and preventing cancellations. This role involves understanding customer needs, offering solutions, and promoting products to boost satisfaction. Specialists build relationships, handle objections, and negotiate to retain customers. Strong communication, multitasking, and performance focus are key, along with adherence to company policies and confidentiality.

Key Responsibilities

• Drive customer retention by resolving issues, addressing inquiries, and preventing cancellations
• Provide customized solutions and promote products/services to improve customer satisfaction
• Cultivate strong relationships, overcome objections, and negotiate to retain loyal customers
• Consistently meet performance goals in a fast-paced, dynamic environment
• Adhere to company policies and ensure the confidentiality of customer information.

Skills, Knowledge & Expertise

• At least 1 year of Customer Service or Telco experience
• Strong typing and oral communication, and multi-tasking skills
• Sales process understanding
• Complex Issue resolution experience and problem solving