Inbound Retention Specialist

Inspiro Relia, Inc.; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

Inspiro Relia, Inc. is seeking a Customer Loyalty Representative to engage with customers and enhance their experience with our services. The role involves answering inquiries and addressing complaints, with the goal of maintaining customer satisfaction.

Ideal candidates will be at least 18 years old, have completed two years of college or be a Senior High Graduate. Call center experience is a plus, and candidates must be willing to work on-site.

Qualifications

• Must be 18 years old and above.
• Willingness to work on-site.
• Call center experience preferred.

Responsibilities

• Building and maintaining customer relationships.
• Addressing complaints to increase customer satisfaction.
• Promoting product features to loyal customers.

Education

2-full years of college

High School graduate

Job description

We’re looking for new talents who can provide customer-driven service. The customer loyalty representative or inbound retention specialist will engage with the customers to continue on using its product features. You will answer customer questions and fulfill the needs of those who are at risk of canceling their subscriptions.

Responsibilities

You will be responsible for building and maintaining customer relationships. Shares the value of the client brand and benefits of services to loyal customers. Addresses the complaints with the goal of increasing customer satisfaction and offering other features.

Qualifications

• 18yrs old and above
• College undergrad of 2-full years or Senior High Graduate
• High School graduate with 3 months call center experience
• Willing to work on-site

Join Our Team

See how you can grow and thrive with Inspiro