Retention Specialists

Virtual Staffing Solutions OPC; Leyte; On-site; PHP 223,000 - 379,000; Full time

Job summary

Virtual Staffing Solutions OPC in the Philippines seeks a highly motivated Retention Specialist with strong sales experience to engage customers considering account closure. The role will use consultative selling, relationship-building, and negotiation skills to retain revenue and deliver exceptional service.

Responsibilities include handling inquiries about closure, identifying concerns, offering tailored retention solutions, and meeting retention targets.

Qualifications

• Proven sales, retention, or account management experience.
• Strong ability to influence, negotiate, and overcome objections.
• Excellent communication and active listening skills.
• Customer-focused with strong problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.
• Experience in banking, financial services, or contact center environments is an advantage.

Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Skills

Sales experience

Retention

Account management

Negotiation

Communication

Active listening

Customer-focused

Problem solving

Rapport building

Job description

Job Description

We are seeking a highly motivated Retention Specialist with strong sales experience to engage customers who are considering closing their accounts. The ideal candidate will use consultative selling, relationship-building, and negotiation skills to retain customers, preserve revenue, and deliver exceptional service.

Key Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Skills, Knowledge & Expertise

• Proven sales, retention, or account management experience.
• Strong ability to influence, negotiate, and overcome objections.
• Excellent communication and active listening skills.
• Customer-focused with strong problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.
• Experience in banking, financial services, or contact center environments is an advantage.