Customer Retention and Sales Agent

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Excellent career development programs

Competitive compensation and benefits packages

Job summary

AIPI Acquire Intelligence Philippines Inc. is hiring a Customer Retention (Sales) Agent to engage with customers and promote the latest products. You will be responsible for creating strong customer relationships and driving sales through personalized services and exclusive deals.

The ideal candidate will have BPO experience and a commitment to customer satisfaction. The role offers excellent career development programs and competitive compensation.

Qualifications

• Strong candidate with BPO experience.

Responsibilities

• Engage with customers to understand their preferences and needs.
• Present tailored promotions and discounts for loyal customers.
• Encourage customers to explore new products.
• Foster strong connections with customers.
• Ensure all customers have the right products.
• Establish and maintain high customer satisfaction.
• Meet or exceed sales goals.
• Determine cross-sell opportunities within the customer base.
• Answer customer queries regarding product offers.
• Provide account information to customers.

Job description

About the Role

We’re an award‑winning global outsourcer providing contact center and back‑office services on behalf of our global clients. The Customer Retention Program (CRP) is a strategic sales initiative designed to reward and retain existing customers by providing them with exclusive discounts, special offers, and incentives to purchase new products. The program aims to strengthen customer loyalty, encourage repeat business, and enhance overall customer experience by making latest products more accessible and appealing.

Customer Retention (Sales) Agent

As a Customer Retention (Sales) Agent, you are responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

Your Daily Responsibilities

• Gauge Interest: Engage with customers to understand their preferences, needs, and interest in upgrading or purchasing new products.
• Offer Exclusive Deals: Present tailored promotions, discounts, and incentives that are specifically crafted for loyal customers, ensuring they feel valued and appreciated.
• Drive Sales: Encourage customers to explore and invest in latest innovations, thereby contributing to increased sales and market penetration.
• Enhance Customer Relationships: Foster strong connections with customers by providing personalized service and demonstrating commitment to their satisfaction.
• Ensure all customers have the right products and services.
• Establish and maintain a high level of customer satisfaction in all sales transactions.
• Consistently meet or exceed weekly and monthly sales goals by utilizing sound telephone‑based selling approaches.
• Determine cross‑sell opportunities within the existing customer base, focusing on improved customer experience.
• Answer customer queries regarding recent product and service offers.
• Provide account information to customers.
• Complete other appropriate tasks and responsibilities as requested by Management.

Qualifications

• Strong candidate with BPO experience.

Benefits

Excellent career development programs and competitive compensation and benefits packages are offered.